Helpful Information

Helpful Information

Welcome to our Helpful information area.

Here you can find out information about your home your area and helpful contact numbers. Just select from the categories below or the options listed on the left.

Tenant satisfaction measures

The Regulator of Social Housing has launched a new system for assessing and measuring how well housing landlords in England are doing at providing good quality homes and services.

New Tenant Satisfaction Measures were introduced by Government on 1 April 2023 and are designed to help to monitor how well landlords are doing at providing quality homes and services, and to understand how they can make improvements.

As part of the new measures, we will be required to collect and share data on how we are doing at completing repairs, keeping homes safe, and engaging with our customers – and we need your help with this.

More about the Tenant satisfaction measures

We will be contacting all of our tenants each year, asking you to complete a tenant satisfaction survey.  By completing a tenant satisfaction survey, you will help us to find out where we are doing well as your landlord and where we need to improve.

Please take this opportunity to have your say. The survey should take no more than 10 minutes to complete. It doesn’t matter if you’ve only just moved into your home or don’t use all of the services discussed.  It is important that we hear everybody’s views. 

Results from this survey will be used to calculate annual Tenant Satisfaction Measures which will be published in Autumn 2024.

All of your answers will be treated in the strictest confidence and will only be used to monitor the quality of the Housing Service provided to you by Warrington Housing Association.

If you have any questions or if you need the survey in a different format like large print, easy read, British Sign Language, braille or translating into another language, please do not hesitate to contact our Customer Support Team on 01925246810 or e-mail who will be happy to help you.

Start the survey

Unreasonable Behaviour Policy
Damp and Mould Policy
Keeping a Pet
Your Guide to Condensation
Rent Setting Policy
Water Hygiene Leaflet
Customer Invovlement Policy
Access Policy
Access Policy
Void Management Policy
Anti Social Behaviour Policy
A Guide to Social Housing Jargon
Customer Service Charter
Gas Safety Leaflet
Asbestos Safety Leaflet
Electrical Safety Leaflet
Fire Safety Leaflet
Rechargeable Repairs Policy


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR