Customer Involvement

There are lots of ways that you can get involved with Warrington Housing Association and be a vital part of the work that we do.

Bernie Hubble is our Customer Voice Officer and she engages with many of our tenants through lots of different ways.

It is very important that our tenants can have the opportunity to share their views and opinions and help shape the services we provide.

If you would like to get in touch with Bernie to discover how you can get involved, please contact us.

Customer Involvement Policy

Warrington Housing Association’s Scrutiny Panel (WHASP) works on behalf of tenants, by carrying out reviews aimed at improving WHA’s policies and services. By working together they hope to find solutions to improve services, save money and bring real and long-lasting changes to the WHA community.

The panel is made up of a number of tenants who carry out detailed investigations into WHAs’ work. The Panel have Terms of Reference and a Code of Conduct they must follow.

The Scrutiny Panel helps improve the delivery and quality of services from WHA by ensuring that decisions are soundly based on evidence.

To join WHASP you need to be enthusiastic and committed and have a good attention to detail.  IT skills are desirable, but are not necessary to carry out the role.

They usually carry out 2 to 3 reviews each year and these reviews often require you to attend 4 – 6 meetings over an 8 – 10 week approximately.  Meetings usually take place during the day, at WHA’s Offices.

Over the last 12 months the Scrutiny Panel have completed two reviews.

To hear what our members have to say, click on the button below

Mystery Shoppers help us to measure the quality of the services you receive.

They will review us in a variety of ways, such as our response when we are contacted via the telephone, how we respond when a tenant comes into the office or how we respond when contacted via a text message, letter or email.

They can either complete a paper based form (sent out in the post) or through our online survey system ‘Survey Monkey’.  All reviews returned to us are completely anonymous and should only take 5 – 10 minutes to complete.

Completing a mystery shop is simple and the form can be completed when a genuine enquiry is being made.  No need to make something up, or create a false issue – just complete the survey when you need to contact us whether it be for a repair or a rent enquiry.

Our mystery shopper’s feedback is vital to ensure that we are providing the best we can through all our services and our different communication channels.

If you are interested in becoming a mystery shopper please contact our Community Development Officer for further information.

Good Neighbour Awards

Do you know somebody who makes a difference? Somebody who looks out for you and offers help when it is needed or somebody who makes your community a better place to live? If you do, why not nominate them?

Winners will be awarded a prize of £50, and as a thank-you for your nomination, you could be awarded a £10 shopping voucher, too!  Winners are selected in July every year.

This year’s winners were Helen Broderick, of Guildford Close, and Bernard Whitley, of Lowry Close, were each given their titles and a cheque for £50 after being nominated for all the help they give fellow residents.

Helen said: “I help by taking neighbours out on a Saturday night, when they are ill, making phone calls, having a brew and checking everyone is OK. I am very overwhelmed to have been crowned as a good neighbour. It is just in my nature to help after working at Warrington Hospitall for 30 years.”

Bernard added: “It is such a privilege – you just do it! I help with DIY and taking people out and every year in our building we put on a Christmas party for about 40 people. I think we will go for a nice meal with the prize money.”
For more details on how to nominate a great neighbour just contact the Community Development Officer or just complete the form.


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR