There are lots of ways that you can get involved with Warrington Housing Association and be a vital part of the work that we do.
Bernie Hubble is our Customer Voice Officer and she engages with many of our tenants through lots of different ways.
It is very important that our tenants can have the opportunity to share their views and opinions and help shape the services we provide.
If you would like to get in touch with Bernie to discover how you can get involved, please contact us.
Warrington Housing Association’s Scrutiny Panel (WHASP) works on behalf of tenants, by carrying out reviews aimed at improving WHA’s policies and services. By working together they hope to find solutions to improve services, save money and bring real and long-lasting changes to the WHA community.
The panel is made up of a number of tenants who carry out detailed investigations into WHAs’ work. The Panel have Terms of Reference and a Code of Conduct they must follow.
The Scrutiny Panel helps improve the delivery and quality of services from WHA by ensuring that decisions are soundly based on evidence.
To join WHASP you need to be enthusiastic and committed and have a good attention to detail. IT skills are desirable, but are not necessary to carry out the role.
They usually carry out 2 to 3 reviews each year and these reviews often require you to attend 4 – 6 meetings over an 8 – 10 week approximately. Meetings usually take place during the day, at WHA’s Offices.
Over the last 12 months the Scrutiny Panel have completed two reviews.
To hear what our members have to say, click on the button below
Mystery Shoppers help us to measure the quality of the services you receive.
They will review us in a variety of ways, such as our response when we are contacted via the telephone, how we respond when a tenant comes into the office or how we respond when contacted via a text message, letter or email.
They can either complete a paper based form (sent out in the post) or through our online survey system ‘Survey Monkey’. All reviews returned to us are completely anonymous and should only take 5 – 10 minutes to complete.
Completing a mystery shop is simple and the form can be completed when a genuine enquiry is being made. No need to make something up, or create a false issue – just complete the survey when you need to contact us whether it be for a repair or a rent enquiry.
Our mystery shopper’s feedback is vital to ensure that we are providing the best we can through all our services and our different communication channels.
If you are interested in becoming a mystery shopper please contact our Community Development Officer for further information.
Good Neighbour Awards
Do you know somebody who makes a difference? Somebody who looks out for you and offers help when it is needed or somebody who makes your community a better place to live? If you do, why not nominate them?
Winners will be awarded a prize of £50, and as a thank-you for your nomination, you could be awarded a £10 shopping voucher, too! Winners are selected in July every year.
This year’s winners were Helen Broderick, of Guildford Close, and Bernard Whitley, of Lowry Close, were each given their titles and a cheque for £50 after being nominated for all the help they give fellow residents.
Helen said: “I help by taking neighbours out on a Saturday night, when they are ill, making phone calls, having a brew and checking everyone is OK. I am very overwhelmed to have been crowned as a good neighbour. It is just in my nature to help after working at Warrington Hospitall for 30 years.”
Bernard added: “It is such a privilege – you just do it! I help with DIY and taking people out and every year in our building we put on a Christmas party for about 40 people. I think we will go for a nice meal with the prize money.”
For more details on how to nominate a great neighbour just contact the Community Development Officer or just complete the form.
For the last 14 years staff have welcomed WHA tenants to our free Annual Conference.
This year’s was held on on Wednesday, July 25, at The Gateway, Sankey Street, in Warrington town centre
Tenants were able to join in with games and activities including face painting, and arts and crafts, alongside a free treasure hunt – where you had to visit each stall to find clues to be in with a chance to collect the booty – with the top prize of a new Samsung tablet computer.
Our staff were on hand to talk to residents about our services, including our WHiA team – who provide repairs and adaptions to homes, and our LifeTime team – which helps people over the age of 50 join in with more than 60 activities and events each week.
Money advice workshops were also held, and information was given on how to become a WHA volunteer, as well as demonstrations on the newly rebranded website.
Other organisations joined in with the day including Warrington Voluntary Action,Alzheimer’s Society, United Utilities, Cheshire and Warrington Carers Trust, Armed Forces Community Support Hub, Footsteps, Warrington Borough Council Energy Conservation and the Warrington Borough Council Health Equalities Team.
This year’s conference was a great success and watch this space for information on next year’s event.
