IMPORTANT SERVICE INFORMATION FOR CUSTOMERS
While we have been working hard to sustain a normal service to you over the last few weeks, following the latest Government announcement last night that we should all stay home, we have had to review our services to ensure we safeguard our customers, colleagues, contractors and members of the public, whilst continuing to provide essential services to customers.
We will update information and can still be contacted via our website: www.wha.org.uk, email: email@example.com, Twitter: @WHAorguk, Facebook: https://www.facebook.com/WHAorguk/ or by telephone on 01925 24681.
All our colleagues are now working from home.
Essential Repairs and Gas Servicing/ Breakdowns
We continue to provide essential repairs and gas servicing/ breakdowns. All non-essential repairs will be carried out once the Government advise it is safe to do so and relax the existing physical isolation measures. If you already had a non-essential repair booked our Customer Services Team will be in contact to defer your appointment.
Emergency repairs consist of:
- Uncontainable leaks/ burst pipes
- Total loss of power
- Total loss of heating and hot water in a home without alternative forms of hot water e.g. electric shower.
- Serious security breach (such as external doors or windows which cannot be locked)
- Major structural damage
- Total loss of water
- Unsafe electrics
For more details on our current service, click HERE
Check out the following links for further help, advice and access to services:
Latest Government information HERE
Information for parents & carers HERE
My Life Warrington – Find local services, events, advice and support in Warrington.
Red Cross – The British Red Cross help people get the support they need if crisis strikes and are helping support people during the coronavirus outbreak.
Red Cross Reserves – Help your community in a crisis
Mind – Useful tips on how to stay healthy & active whilst indoors.
To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
From April 2020 most social housing providers across the country are proposing to increase tenants’ rent after four years of cuts. This will mean an increase of 2.7% for our customers, which is equivalent to a £1.94 per week increase for a typical one-bedroom property, a £2.15 per week increase for a typical two-bedroom property & a £2.50 per week increase for a typical three-bedroom property.
For more information on this, click HERE.
“Thank you so much for your help in getting me set up in my new home”
“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”
“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”
“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”
“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”
Making Warrington a great place to live…
The way we work is guided by our core values: