Essential Repairs and Gas Servicing/ Breakdowns
We continue to provide essential repairs and gas servicing/ breakdowns. All non-essential repairs will be carried out once the Government advise it is safe to do so and relax the existing physical isolation measures. If you already had a non-essential repair booked our Customer Services Team will be in contact to defer your appointment.
Emergency repairs consist of:
- Un-containable leaks/ burst pipes
- Total loss of power
- Total loss of heating and hot water in a home without alternative forms of hot water e.g. electric shower.
- Serious security breach (such as external doors or windows which cannot be locked)
- Major structural damage
- Total loss of water
- Unsafe electrics
The team remain here to help you as much as possible through this difficult time, but ask that you consider carefully if your repair is an emergency prior to contacting us. If you need to report a repair click HERE
Out of Hours Repairs: If you have an emergency repair, outside of our office hours, please contact Orbis Monitoring on 0844 893 3386 or 0151 343 4223. Thank-you
UPDATE ON PROPERTY LETTINGS
Lettings and Transfers
In accordance with Government advice, all non-essential lettings have been put on hold. However, we may carry out essential lettings, by exception only, such as supporting a victim of domestic abuse – wherever possible, we will continue to support those fleeing abusive relationships to move into decent and more settled homes. We will also support the NHS by facilitating some hospital discharges and by doing this, we can also free up more hospital beds and save lives during this pandemic.
Meanwhile, we strongly discourage customers from exercising their right to mutual exchange for all but the most essential moves during the pandemic.
If an essential home move is required, the government has said that we, as landlords, have a responsibility to ensure social distancing measures are adhered to.
Local authorities are advised that they must ensure homes are only allocated to eligible applications, following the appropriate statutory guidance on the matter.
The guidance from the government also reiterates that all non-essential maintenance work, where it would require households to move temporarily into other accommodation, should be paused and that strict social distancing rules should apply when work is being carried out on on empty properties.
“Thank you so much for your help in getting me set up in my new home”
“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”
“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”
“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”
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