WHA Customer Portal

WHA Customer Portal

HomeMaster Customer Portal

The HomeMaster Customer Portal is a service that gives you secure access to your housing information online.  You can use HomeMaster to do the following:

  • View our rent/leaseholder account – including the balance on your account and any payments you have made.
  • View any new repairs that you request – you can also request a repair via the portal and track it’s progress.
  • Update your personal and household information.
  • Request contact with a member of our team.
  • View the latest information that is relevant to you as our customer.

And so much more…

How do I use HomeMaster

To use HomeMaster, you must be a tenant or a leaseholder of a Warrington Housing Association home, have an email account and have access to the internet.

You must register to use this service. Registration and site use are free.

Security is paramount and you will only gain entry to the system if you enter all login data correctly. You are required to enter a username, password and you will also be asked to confirm your date of birth.  Once your account has been created, you will only be able to see the information relating to your own tenancy/leaseholder account.

How do I register?

If you haven’t already received your login details from us, you will need to request access to the portal HERE

If you have received your email, providing you with your login details, then please use the following link to complete your registration and get going: HomeMaster




“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR