We aim to provide a high quality effective and sensitive service to our customers. We realise, however, that sometimes our service could be improved. We welcome any of your general comments, complaints or suggestions because only by letting us know what you think can we improve our services or performance in the future.
So please tell us if you:
- are unhappy about the service you have received from us or the way you have been treated (complaint)
- have received a particularly good service (praise) or
- have an idea about how our services could be better (suggestion)
We treat complaints in the strictest confidence.
The complaints leaflet tells you who can complain, who you can complain to, how long it will take to get a reply, and whether you can receive any compensation.
We are committed to openness and transparency; and if you would like further information on what you can expect from us as your Landlord when dealing with complaints, please visit the Housing Ombudsman Service:
Have your say and you could help us to improve services for yourself and fellow residents – as well as get the chance to meet new friends, learn new skills and win shopping vouchers!
“I really enjoy being a part of the Scrutiny Panel as it’s a chance to see what goes on and allows us to be a voice for the tenants. It’s also been a great way to meet new people many of whom have become my friends.”
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Get Involved We offer a range of ways you can get involved, from activities which will only take a small amount of your time to more involvement for those who are interested in specific topics or have more time to give.
If you are over 50 and feel like you need some company, why not join our virtual coffee morning! Our team have been busy working on a video app to help us keep connected with you all and are planning our first Video Conference Coffee Morning on Monday 23rd March at 11am. Below is a […]
Community housing associations from across the North West met to discuss how together they are putting tenants first. The 18 housing associations that make up Community Housing Associations (North West) – CHANW – were joined by more than one hundred tenant delegates to attend their annual conference in Warrington. The member organisations – which collectively manage 12,000 properties […]
WHA residents are invited to our annual conference on Wednesday July 25th, which this year features a free treasure hunt! Families are encouraged to come along to The Gateway to find the clues and win prizes – with the top prize being a brand new tablet computer. Free children’s activities will include face painting, balloon […]
To celebrate International Friendship Day Warrington Housing Association is hosting a Mad Hatter’s tea party – to get all generations together. We want you to join us on Tuesday, August 14, at our free event at Lyons Court, Latchford, whether you are 8 or 80. Here at WHA, we know how important it is to […]