Complaints, Comments & Questions

Complaints, Comments & Questions

We aim to provide a high quality effective and sensitive service to our customers.  We realise, however, that sometimes our service could be improved.  We welcome any of your general comments, complaints or suggestions because only by letting us know what you think can we improve our services or performance in the future.

So please tell us if you:

  • are unhappy about the service you have received from us or the way you have been treated (complaint)
  • have received a particularly good service (praise) or
  • have an idea about how our services could be better (suggestion)

We treat complaints in the strictest confidence.

The complaints leaflet tells you who can complain, who you can complain to, how long it will take to get a reply, and whether you can receive any compensation.

We are committed to openness and transparency; and if you would like further information on what you can expect from us as your Landlord when dealing with complaints, please visit the Housing Ombudsman Service:


Have your say and you could help us to improve services for yourself and fellow residents – as well as get the chance to meet new friends, learn new skills and win shopping vouchers!

“I really enjoy being a part of the Scrutiny Panel as it’s a chance to see what goes on and allows us to be a voice for the tenants. It’s also been a great way to meet new people many of whom have become my friends.”

Give Your Feedback


Please fill in the fields below paying particular attention to the sections marked with a * as these sections must be filled in to complete the form.

Please only complete the rest of the form if you have a complaint:

* Mandatory Fields

Get Involved


Get Involved We offer a range of ways you can get involved, from activities which will only take a small amount of your time to more involvement for those who are interested in specific topics or have more time to give.


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“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR