We aim to provide a high quality effective and sensitive service to our customers. We realise, however, that sometimes our service could be improved. We welcome any of your general comments, complaints or suggestions because only by letting us know what you think can we improve our services or performance in the future.
So please tell us if you:
- are unhappy about the service you have received from us or the way you have been treated (complaint)
- have received a particularly good service (praise) or
- have an idea about how our services could be better (suggestion)
We treat complaints in the strictest confidence.
The complaints leaflet tells you who can complain, who you can complain to, how long it will take to get a reply, and whether you can receive any compensation.
Have your say and you could help us to improve services for yourself and fellow residents – as well as get the chance to meet new friends, learn new skills and win shopping vouchers!
“I really enjoy being a part of the Scrutiny Panel as it’s a chance to see what goes on and allows us to be a voice for the tenants. It’s also been a great way to meet new people many of whom have become my friends.”
Give Your Feedback
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Get Involved We offer a range of ways you can get involved, from activities which will only take a small amount of your time to more involvement for those who are interested in specific topics or have more time to give.
WHA residents are invited to our annual conference on Wednesday July 25th, which this year features a free treasure hunt! Families are encouraged to come along to The Gateway to find the clues and win prizes – with the top prize being a brand new tablet computer. Free children’s activities will include face painting, balloon […]
To celebrate International Friendship Day Warrington Housing Association is hosting a Mad Hatter’s tea party – to get all generations together. We want you to join us on Tuesday, August 14, at our free event at Lyons Court, Latchford, whether you are 8 or 80. Here at WHA, we know how important it is to […]