Useful Contact Information


Emergency repairs – if you have an emergency repair to report outside of our office hours, you can contact Orbis direct on 0844 893 3986

Gas – If you smell gas or have a problem with your meter, contact the National Grid on 0800 111 999 or go to National Grid

Electricity – For changing supplier, meter readings and paying bills, you can go to Scottish Power or call them on 08457 292292 or you can go to Ovo energy

Water – If you’re moving home, considering having a meter or have problems with your water pressure, you can contact United Utilities Plc or call them on 0845 7462200

Access to Social Care Team – If you need any adaptations to your property i.e. grab rails fitting, go to Access Social Care Team or call 01925 444239 or email

Housingplus – Gives free, confidential and independent information, help and advice to people living in Warrington who have housing problems. Go to Housingplus or call 01925 246868

Department for Work and Pensions – You can contact the DWP if you have any questions about welfare benefits, the State Pension, pension credits, winter fuel payments, cold weather payments or child support on 0845 377 1000

Citizens Advice Warrington – Provide a free, impartial, confidential and free service to people needing advice on a wide range of subjects, including Legal, Debt, Welfare, Immigration and Nationality.  A drop in service is provided Monday to Friday 9.30am to 12.30pm or by appointment in the afternoon.  You can contact them by going to Citizens Advice Warrington or on 01925 246994

Jobcentre Plus – For help, advice and information on looking for a job, applying for benefits or emergency loans, go to Jobcentre Plus or call 0845 604 3719

Homes England – Responsible for the regulation of social housing providers.  If you would like to know more, go to Homes England or email:

Under One Roof – If you are looking to be rehoused in Warrington, Under One Roof can provide you with a number of housing options and you can find out more or register by going to Under One Roof

Warrington Borough Council – For information on recycling & waste, travel in the area, Council Tax enquiries, or you would like to report an issue such as dangerous paving, graffiti or fly tipping you can go to WBC or call 01925 443 322

Warrington Credit Unions – If you would like to know more about how to set up a Credit Union account, need a loan or would like to volunteer your time, you can find out more at Warrington Money Box

Counselling Directory – If you are in need of support, you can use this directory to search for local professional counsellors or psychotherapists by going to Counselling Directory 


“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

“Warrington Housing Association’s Whia service is great, as it helps people stay in their own home, and this is really complimented by the fact that you are then introduced to their other services like the LifeTime centre – which shows they really care for the community they work in.”

Barry and Lynn

“Our home is in a quiet neighbourhood with lovely neighbours – which makes such a difference. But equally, Warrington Housing Association has always been really helpful”

Patrick and Heather, WHA residents

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR