Your Guide to Paying Your Rent

To make it easy for you to pay your rent, we have a wide variety of payment options available which means that you can choose how you want to pay your rent.

If you switch to paying by direct debit and then they pay this way for 12 months, we are offering an incentive of £25.00 which will be added to your rent account or paid to you in shopping vouchers.  For more information on this, please see the leaflet below.


You can also pay your rent:

  • at any post office using your Allpay swipe card;
  • using the same card at any outlet with the Paypoint logo;
  • by using your debit card over the phone 24 hours a day, (call 0844 557 8321 seven days a week);
  • by text or via the Allpay web site using your debit card. You will need your swipe card to pay this way
  • by direct debit – call us on 0192 246810 or Contact Us to set one up. 

Click on the Allpay link below to take you to the Allpay website. You will need your Allpay payment card and your debit card details to be able to pay online. If you have lost your Allpay card, please call us on 01925 246810and we’ll send you another.

If you do have any problems paying your rent, it is important that you contact your Housing Officer straight away.   The information leaflet below explains what you should do if you are having problems paying your rent.

Leaflet – Paying your rent

Leaflet – Switching to Direct Debit

Direct Debit Mandate

Information on the rent increase

From April 2020 most social housing providers across the country are proposing to increase tenants’ rent after four years of cuts. This will mean an increase of 2.7% for our customers, which is equivalent to a £2.70 per week increase for a typical two-bedroom property.

We fully understand that any increase to your rent will not be good news. However, as you may be aware, the Government introduced a policy of rent reductions of 1% each year for 4 years from April 2016 and this will come to an end in March 2020. In April 2020 a new rent increase policy will come into effect in line with Government guidance.

After four years of rent reductions, the additional income is required to re-invest in our existing homes, and to provide much needed affordable housing which will go a long way to address a national shortage in affordable homes. It also ensures that we are investing in keeping our homes warm, effectively thermally insulated and safe, following the Grenfell Tower tragedy.

The proposed increase will not only ensure that we will be able to improve our homes and communities, but it also provides us with the financial certainty
that allows us to carry on being a landlord of choice now and well into the future.

We can assure you that the rent we receive will all be spent on investing in our existing homes, improving the services we offer and building more homes. Our
plans show how we will be investing even more in your homes than will be generated from the proposed rent increase.

We will be spending money on the following:

£52,000.00 on kitchen replacements
£95,000.00 on bathroom replacements
£99,000.00 on new windows
£142,000.00 on new doors
£323,000.00 on heating systems
£52,000.00 on electrical re-wiring
£50,000.00 on external painting works

As a tenant of Warrington Housing Association, you have a named housing officer and a Money Advice Officer that can support you, if needed, with your
budgeting and money management.

Alternatively, you can get help and advice from the following organisations:

Citizens Advice Warrington: or 0300 330 9091
Warrington Borough Council Housing Benefit Support
Housing Benefit Checker:
Armed Forces Community Support Hub: 01925 246955
StepChange: or 0800 138 1111
National Debt Line: or 0808 808 4000


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR