Frequently Asked Questions
Welcome to our Frequently Asked Questions, where you will find answers to the most popular questions we receive. If your question is not answered here please contact us
| 1. Paying your Rent | How do I pay my rent?
What is my Rent balance? |
Your Guide to Paying your Rent: https://www.wha.org.uk/wp-content/uploads/WHA-0165-Leaflet-Paying-your-rent-Version-2.pdf
Pay online Pay your rent online now
Pay via phone app Pay using the free Allpay app, which is available for Apple, Android and Windows Phone Send a message Using our Contact form, leave us a message Check online now Use our online system www.allpayments.net Send a message Using our Contact form, leave us a message A copy of your Rent Statement is available on your customer portal |
| 2. Anti-social behaviour | Reporting a problem
Notify WHA |
Your Guide to Anti-Social Behaviour: https://www.wha.org.uk/wp-content/uploads/WHA-0209-Leaflet-Anti-Social-Behaviour-Version-1-1.pdf
How do I complain? If you are experiencing any sort of nuisance or anti-social behaviour in your neighbourhood, remember it is important that you contact the right people to deal with your case quickly and efficiently. Call 999 if you are in immediate danger or concerned for the safety of a neighbour. The non-emergency police number is 101. Call 0800 555 111 to report suspicious behaviour to CrimeStoppers. Send a message Using our contact form, leave us a message. Complete our Online Form. Find out more on our site www.wha.org.uk Call us You can call us on 01925 246 810 |
| 3. Repairs and changes to your home | Report a repair
When will I get a repair? Decorating your home |
Send a message
Using our contact form, leave us a message Call us You can call us now 01925 246 810 Find out more from our Repair Reporting page 1. Full details of when you will get a repair Emergency Repairs Urgent Repairs Routine Repairs
You have the right to carry out limited decorating projects to your home. Please contact us for details on when you need to ask permission. |
| 4. Becoming homeless | We currently do not have any available homes. For urgent Housing Enquires, please contact Housing Plus on 01925 246 868.
Alternatively, please complete an Online Application Form: www.wha.org.uk/looking-for-a-home/how-to-apply |
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| 6. Apply for Housing | Application Form
Waiting List |
Apply online now How to apply
Send a message Using our contact form, leave us a message
Call us You can call us now 01925 246 810 |
| 7. Direct Debits | Set up new Direct Debit
Order All Pay card |
Send a message
Using our contact form, leave us a message
Call us You can call us now 01925 246 810 |
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8. Pet Policy |
Your Guide to our Pet Policy: https://www.wha.org.uk/wp-content/uploads/WHA-0229-Leaflet-Keeping-a-Pet-V2.pdf
Send a message Using our contact form, leave us a message Call us You can call us now 01925 246 810 |
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| 9. Wish to speak to WHiA | Find out more on our site
Send a message Using our contact form, leave us a message Call us You can call us now 01925 246 812 |
Pay online
Check online now
Use our online system
Send a message
Using our Contact form, leave us a message, a copy of your rent statement is available on request.
