Frequently Asked Questions

Welcome to our Frequently Asked Questions, where you will find answers to the most popular questions we receive. If your question is not answered here please contact us

1.     Paying your Rent

How do I pay my rent?





What is my Rent balance?

Your Guide to Paying your Rent 

Pay your rent online now

Pay via phone app – Pay using the free Allpay app, which is available for Apple, Android and Windows Phone

Complete our Online Form or call us on 01925 246 810


Check our online system 

Fill out our Contact form to request for a copy of your rent statement or login to your costumer portal account.


2.    Anti-social behaviour




Reporting a problem  

Your Guide to Anti-Social Behaviour

How do I complain?

If you are experiencing any sort of nuisance or anti-social behaviour in your neighbourhood, remember it is important that you contact the right people to deal with your case quickly and efficiently. Call 999 if you are in immediate danger or concerned for the safety of a neighbour. The non-emergency police number is 101. Call 0800 555 111 to report suspicious behaviour to CrimeStoppers


Notify us

Complete our Online Form or call us on 01925 246 810


3.    Repairs and changes to your home How do I report a repair?

Find out more from our Repair Reporting page

When will I get a repair?

For details of when you will get a repair :

– Emergency Repairs

– Urgent Repairs

– Routine Repairs

Kindly contact us or click here for more information

Decorating your home

You have the right to carry out limited decorating projects to your home.  Please contact us for details on when you need to ask permission.

4.    Becoming homeless How to apply? We currently do not have any available homes. For urgent Housing Enquires, please contact Housing Plus on 01925 246 868. Alternatively, please complete an Online Application Form
6.    Apply for Housing How can I  be added on to the waiting list? Complete our Online Form or call us on 01925 246 810
7.    Direct Debits How can I  set up a Direct Debit or order an allpay card? Complete our Online Form or call us on 01925 246 810
 8.    Pet Policy Can I keep a pet at home?


Your Guide to our Pet Policy 

If you require any further information kindly complete our Online Form or call us on 01925 246 810


9.    Wish to speak to WHiA Information about home improvements


Find more information on our site or call us on 01925 246 812



“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR