Frequently Asked Questions
Welcome to our Frequently Asked Questions, where you will find answers to the most popular questions we receive. If your question is not answered here please contact us
| 1. Paying your Rent |
How do I pay my rent?
What is my Rent balance? |
Your Guide to Paying your Rent Pay your rent online now Pay via phone app – Pay using the free Allpay app, which is available for Apple, Android and Windows Phone Complete our Online Form or call us on 01925 246 810
Check our online system Fill out our Contact form to request for a copy of your rent statement or login to your costumer portal account.
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| 2. Anti-social behaviour |
Reporting a problem |
Your Guide to Anti-Social Behaviour How do I complain? If you are experiencing any sort of nuisance or anti-social behaviour in your neighbourhood, remember it is important that you contact the right people to deal with your case quickly and efficiently. Call 999 if you are in immediate danger or concerned for the safety of a neighbour. The non-emergency police number is 101. Call 0800 555 111 to report suspicious behaviour to CrimeStoppers |
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Notify us Complete our Online Form or call us on 01925 246 810
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| 3. Repairs and changes to your home | How do I report a repair? |
Find out more from our Repair Reporting page |
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When will I get a repair? |
For details of when you will get a repair : – Emergency Repairs – Urgent Repairs – Routine Repairs Kindly contact us or click here for more information |
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| Decorating your home |
You have the right to carry out limited decorating projects to your home. Please contact us for details on when you need to ask permission. |
| 4. Becoming homeless | How to apply? | We currently do not have any available homes. For urgent Housing Enquires, please contact Housing Plus on 01925 246 868. Alternatively, please complete an Online Application Form |
| 6. Apply for Housing | How can I be added on to the waiting list? | Complete our Online Form or call us on 01925 246 810 |
| 7. Direct Debits | How can I set up a Direct Debit or order an allpay card? | Complete our Online Form or call us on 01925 246 810 |
| 8. Pet Policy | Can I keep a pet at home? |
Your Guide to our Pet Policy If you require any further information kindly complete our Online Form or call us on 01925 246 810
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| 9. Wish to speak to WHiA | Information about home improvements |
Find more information on our site or call us on 01925 246 812
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