WHA Coronavirus Service Update to Customers

22 Apr 2020
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We are continuing with our customer vulnerability & welfare checks by phone, WhatsApp, Facetime and Zoom, if you would like to be involved in the range of virtual sessions we are organising  please CONTACT US.

We are also working with WBC, WVA and local Cllrs to get support for those who are unable to collect shopping, medication or, are lonely and would like regular welfare and befriending/reassurance calls.

Our sheltered scheme customers continue to be supported by our Scheme Managers and you can see what they’ve been up to by clicking HERE.

For those customers who are concerned about paying their rent, please click HERE, where you will find access to the resources and support you might need.  If you are still have difficulties, please contact us

 We continue to provide essential repairs and gas servicing/ breakdowns. All non-essential repairs will be carried out once the Government advice it is safe to do so and relax the existing physical isolation measures.

 Remember that when you contact us, we will ask you a series of questions about your health – Providing us with accurate information on this matter will help save lives.

WHiA (Warrington Home Improvement Agency)

A reduced provision of minor adaptations, which are necessary, continue to be completed to support the independence of customers and to help support the NHS subject to the advice checks regarding the health of the clients.

Our team continues to provide support to clients who have emergency repairs or general welfare needs.


We have now established a virtual programme with the following scheduled events taking place:

LifeTime Zoom Calendar

There is support available from the team to help get people on-line with Facebook and Zoom.

We will continue to monitor Government advice and review and amend our plans as appropriate and will provide a weekly update to all stakeholders.

Additional information can be found on our websites: www.wha.org.uk, www.lifetimegateway.org.uk / Twitter: @WHAorguk @whiaorguk @LifeTimeGateway and Facebook: https://www.facebook.com/WHAorguk/  https://en-gb.facebook.com/LifeTimeGateway/


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR