We would like to thank our customers for their continued support during this unprecedented time. We are aiming to provide regular updates of how we are maintaining our ‘interim’ service delivery and continuing to support our customers and these are detailed below. Please remember, that while we are not physically in the office at the Gateway, the service still runs and we are doing more than ever to keep connected with our customers.
For those customers who are concerned about paying their rent, please click HERE, where you will find access to the resources and support you might need. If you are still have difficulties, please contact us
We are continuing with our customer vulnerability & welfare checks by phone, WhatsApp, Facetime and Zoom.
We are also working with WBC, WVA and local Cllrs to get support for those who are unable to collect shopping, medication or, are lonely and would like regular welfare and befriending/reassurance calls.
Our Scheme Manager’s / Independent Living Co-ordinators are face timing with our sheltered scheme customers.
We continue to provide essential repairs and gas servicing/ breakdowns. All non-essential repairs will be carried out once the Government advice it is safe to do so and relax the existing physical isolation measures.
Remember that when you contact us, we will need to establish if your repair is classed as essential as per the recent Government guidance. We will also ask you a series of questions about your health – Providing us with accurate information on this matter will help save lives.
If we are attending to carry out an essential repair, our contractors will ask you questions about self-isolating such as:
- Are you self-isolating?
- Do you have a fever or symptoms of breathing illness?
- Have you been in contact with someone who is self-isolating or with a confirmed case of covid-19 (coronavirus)?
As always, we are constantly reviewing the position, following the latest government advice and will keep you updated at each stage, as appropriate.
WHiA (Warrington Home Improvement Agency)
Where it is safe to do so, our minor adaptations service continues in support of our NHS colleagues. This is particularly important where it supports the independence of customers, in helping keep people out of hospital or supporting them to come home from hospital.
Our team continues to provide support to clients who have emergency repair needs.
Welfare calls are being made to those clients who been identified as vulnerable.
LifeTime
Our priority continues to be maintaining contact and providing support for our members and volunteers. We have now established a virtual programme (which was tested with small groups) and from next Monday will expand:- with the following scheduled events taking place:
There is support available from the team to help get people on-line with Facebook and Zoom.
It would be great if you could spread the word for anyone over 50 in Warrington, who would benefit from joining in. Any questions then email lifetime@wha.org.uk or call the team on 246824.
We will continue to monitor Government advice and review and amend our plans as appropriate and will provide a weekly update to all stakeholders.
Additional information can be found on our websites: www.wha.org.uk, www.lifetimegateway.org.uk / Twitter: @WHAorguk @whiaorguk @LifeTimeGateway and Facebook: https://www.facebook.com/WHAorguk/ https://en-gb.facebook.com/LifeTimeGateway/
