What a year 2020 has turned out to be

23 Dec 2020
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Warrington Housing Associations Director of Operations, Niki Stockton, sums up the year of 2020. 

I hope you, your families and friends  remain safe and well.

We are really proud of the commitment our colleagues,  contractors and partners have shown in supporting our  customers and communities through these challenging  times and to our customers for the support they have  shown in their own communities.

Our colleagues are mainly still working from home,  attending schemes and the office when necessary. We  have continued to provide all frontline landlord services,  including repairs, gas servicing, electrical checks and  communal inspections, lettings, rent collection and  money advice and additional support for our  vulnerable customers.

We also restarted our planned maintenance programme,  focusing on external works, such as roofs, communal  works or works that limit the time we need to spend

in residents’ homes and can be safely carried out in  accordance with Government advice.

We took handover of our first new build homes in over a  decade at Wimborne Close and are really pleased we  have a pipeline of new homes, some for rent and others  for shared ownership so we can play our part in providing  much needed affordable new homes in the borough.

People have a right to enjoy their homes and are  entitled to go about their daily lives in peace. As people  have spent more time at home, we have sadly seen an  increase in reports of anti-social behaviour over recent  months. WHA takes anti-social behaviour seriously and  would like to remind residents of the importance of considering your neighbours and not doing anything that  is likely to cause alarm, distress, nuisance, or annoyance  to their neighbours.

I would like to take this opportunity to personally thank  our scrutiny panel (WHASP) for their continued close  working with us, holding us to account and shaping  service improvements. We had held virtual meetings  and they have provided feedback on our response to  the pandemic, helped develop our customer offer,  review the information available on our website, test  our new customer portal which has recently gone live  and review our complaints policy.

Customers can now access their rent accounts, report  repairs and provide feedback on our services via the  portal and we will be supporting customers to use our  new portal and asking for your ideas on what you would  like to be able to do through the portal in the new year.

Retirement Living Service

We have just relaunched our retirement living service, which has been reshaped in consultation with our  residents, colleagues, and partners and some of our  learning from responding to the impact of Covid-19.

It puts residents firmly at the heart of our service and  provides a more flexible offer and is designed to support  residents to continue to live healthy, happy, independent  lives. Our Independent Living Co-ordinators will provide  further details in the newsletter.

Our Lifetime service has continued to provide popular  online activities to connect people over 55 across the  borough and provide access to activities as varied as  drawing, Zumba, photography and mindfulness and we  are working to better join up our services for the benefit  of our older residents in retirement living and our wider communities.


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR