We are delighted to announce the successful go-live of our new housing & finance solution!

07 Oct 2020

We have now gone live with a new housing, property services and finance system, set to improve our tenants’ and colleagues’ experiences. 

At the start of this year, we commissioned Designer Software’s HomeMaster suite of products, including Housing Management, Property Services, Tenant and Contractor Portals, Finance and Component Accounting, with the aim of delivering outstanding customer service and allowing an agile ecosystem for flexible working.   

The project implementation phase began in April, with a deadline for going live at the beginning of October. Then Covid-19 hit and the country, along with businesses went into lockdown. 

Kirsty Capper, Director of Resources at Warrington Housing Association, said: “It is a testament to both the Designer Software and WHA teams that working practices were quickly adapted to meet the new challenge to ensure the project went live on time.  As HomeMaster is online, colleagues could continue to work from home on the project, to ensure the original timescales were not compromised. 

“Our desire was for a single solution, covering all aspects of our work, which would be web based and have digital engagement at its core and that is what HomeMaster has given us.” 

Kirsty added: “HomeMaster enables our colleagues to continue to work seamlessly from home or out on site, whilst enabling us to easily use the inbuilt digital communication capabilities to engage with tenants and contractors.” 

Craig Brock, HomeMaster’s Chief Operating Officer, said: “Working with Warrington colleagues on this prestigious project has personally been extremely rewarding and I am delighted that together we have achieved significant operational efficiencies at Warrington Housing Association.” 


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR