Helping you stay informed
At WHA, we believe that being open and accountable is an important part of providing quality homes and services. We want our customers to understand how we make decisions, how we perform, how we spend money, and how we use customer feedback to improve.
The Social Tenants Access to Information Requirements Scheme (STAIRS) is a government initiative designed to give social housing residents easier access to information about their landlord and the services they provide.
This page brings together information that helps you learn more about WHA and how we operate.
What is STAIRS?
STAIRS stands for Social Tenants Access to Information Requirements Scheme.
The scheme aims to improve transparency across the social housing sector by making it easier for tenants to access important information about their housing provider, including governance, performance, spending and housing services.
As further guidance becomes available, we will continue to review and enhance the information published on this page.
Governance and Decision Making
Good governance helps ensure that WHA is well managed, financially strong and focused on delivering quality services for residents. In this section, you can find information about:
How We Use Our Money
We are committed to making the best possible use of our resources to invest in homes, services and communities. You can access information about:
Managing and Improving Homes
Providing safe, well-maintained homes is one of our most important responsibilities. This section includes information about:
Our Performance
We regularly monitor our performance so that residents can see how we are delivering services and where improvements are being made. Information available includes:
Housing Services
We provide a range of housing and support services to help residents maintain successful tenancies and access the help they need. Information about our services includes:
Registers and Published Information
Where appropriate, WHA publishes information that residents may need to access regarding housing management, safety and regulatory requirements, including:
Requesting Information
We are committed to making information accessible and easy to understand.
If you cannot find the information you need on our website, please contact us and we will do our best to help. As national guidance relating to STAIRS develops, WHA will continue to review and strengthen the ways residents can access information and make requests.