Empowering Residents: ‘Make Things Right’ Campaign for Safe and Well-Maintained Social Housing

20 Dec 2023

Empowering Residents: ‘Make Things Right’ Campaign for Safe and Well-Maintained Social Housing

Everyone deserves a home that is safe, secure, and well maintained.

It’s why the government has launched the ‘Make things right’ campaign to ensure those living in social housing who have issues with their home know their rights, know how to complain, and feel empowered in the knowledge that their voice will be heard.

How do I get an issue sorted?

To get an issue sorted you can:

  1. Report it to your landlord
  2. Complain to your landlord
  3. Escalate to the Housing Ombudsman.

You can take these steps for lots of issues, including:

  • mould or damp
  • poor insulation
  • broken doors or windows
  • leaking pipes
  • other repairs
  • anti-social behaviour
  • access problems
  • poor service from a landlord.

Step 1 – Report it to your landlord

Report the issue to us. Please find the information of how you can get in touch with us :-

Step 2 – Complain to your landlord

If you’ve reported an issue and it hasn’t been sorted or you’re not happy, reach out to us.

Please find the complaints process in the link:

Complaints, Comments & Questions – Warrington Housing Association (wha.org.uk)

As landlords we take your complaint seriously and cannot punish you in any way for raising a problem or making a complaint.

As your landlord we will send you a final response, which may explain how we plan to fix things.

Step 3 – Escalate to the Housing Ombudsman

If you’re not happy with our final response to a complaint you can escalate it to the Housing Ombudsman. They are free to use, impartial and will investigate fairly.

You can :

Investigations take six months on average but can be faster or slower, depending on the case. The Ombudsman will check the facts and be thorough.


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR