Consumer Standards Consultation

04 Oct 2023
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The Regulator of Social Housing is seeking views on the revised regulatory consumer standards. The publication of draft consumer standards for consultation marks an important step in delivering it’s future consumer regulation role, with the steps they are taking to develop this approach set out in their earlier publications, Reshaping consumer regulation – our principles and approach and Reshaping consumer regulation: our implementation plan.

They are issuing for consultation four draft consumer standards which set out the specific expectations and outcomes that all registered providers will be expected to achieve. They anticipate that the final set of standards will apply from April 2024:

  • The Safety and Quality Standard
  • The Transparency, Influence and Accountability Standard
  • The Neighbourhood and Community Standard
  • The Tenancy Standard.

The draft standards have been designed to reflect their statutory objectives and powers set out in the Housing and Regeneration Act 2008 most recently amended by the Social Housing (Regulation) Act 2023 (the 2023 Act), and to meet expectations in the Social Housing White Paper (The charter for social housing residents) for their strengthened consumer regulation role.

The 2023 Act amends the Housing and Regeneration Act 2008 to gives them the power to issue a Code of Practice in relation to the consumer standards. As part of this consultation, they are seeking views on a draft Code of Practice to amplify the proposed standards and assist registered providers in understanding how they might achieve compliance. They have also published a regulatory impact assessment and equality impact assessment and welcome views on their conclusions as part of the consultation.

For full details please visit:

Consultation on the consumer standards – GOV.UK (

To have your say, complete the following online survey:

Consumer Standards Online (


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