Covid Plan B announced for England

09 Dec 2021

People in England are being asked to work from home again if possible and facemasks will be compulsory in most public spaces to limit the spread of Omicron

What are the new rules?

From Friday (10/12/2021) Face masks will be required in more public settings, including theatres and cinemas

From Monday (13/12/2021) people will be asked to work from home where possible

From Wednesday (15/12/2021) the NHS Covid Pass will be required for visitors to nightclubs, indoor unseated venues with more than 500 people, unseated outdoor venues with more than 500 people, unseated outdoor venues with more than 4,000 people and any event with more than 10,000 people

The prime minister said moving to tougher measures was the “proportionate and responsible thing” to do.

He said the new variant was “growing much faster” than Delta and early analysis suggested cases could be doubling every 2.5 to three days.

How does this affect our customers?

Whilst the majority of our colleagues will be working from home during this time, we will continue with a “business as usual” approach to delivering all of our services.  However, please let us know if you are having any difficulties so that we can provide you with additional support during this time.

Service Specific updates

Housing Services & Customer Support

We are increasing our focus on income collection and support and the housing team will continue to support those affected by the impact of COVID19 to access increased wellbeing and financial advice and support, whilst encouraging those who are not affected to continue to make appropriate rent payments and stay out of arrears. 

Repairs and Gas Servicing/ Breakdowns

We will be continuing to provide our repairs service to all of our customers, with our trusted contractors practicing social distancing and using the necessary PPE.

We are working in close partnership with Ashley & McDonough in order to maintain operational resilience to gas safety and would like to reassure you about our gas servicing process.

We will be continuing with our planned works program however, if you or any member of your household has been advised to self-isolate, please let us know in advance of our visit as we may need to rearrange our appointment for a later date. 

Our void works will carry on as usual, with our contractors following safe practices, so that we are able to offer any available properties to those customers on our waiting list.

If you are worried about paying your rent or want to report a repair contact us on 01925 246810 or email


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR