Addressing Damp, Mould, and Condensation: A Comprehensive Guide for Social Housing Customers

16 Feb 2024

Addressing Damp, Mould, and Condensation: A Comprehensive Guide for Social Housing Customers

In social housing, damp and mould can present persistent challenges for customers. As landlords, we understand the importance of customers recognising causes, implementing preventive measures, and promptly reporting issues. In this comprehensive guide, we explore the origins of damp and mould, offer practical prevention tips, and stress the urgency of addressing mould promptly for the well-being of our valued customers. 

Watch the video here : 

What Causes Mould? 

Mould thrives in moist conditions when water interacts with surfaces such as paint or wallpaper. It’s crucial for customers to understand these conditions and collaborate with us to create a healthier living environment. 

What Causes Damp? 

Damp inside homes  can result from factors like condensation or penetration through the building fabric. Customers are encouraged to be aware of these causes, report issues promptly, and participate in preventive measures for a comfortable and safe living space. 

Types of Mould: 

While various mould types exist, it’s beneficial for  our customers to focus on recognising common black and white moulds. Awareness of these mould varieties empowers customers to identify potential health risks and collaborate with us to address them. 

Is Mould Dangerous? 

 It is crucial to recognise the potential health risks associated with mould. Our commitment as landlords is to address mould problems promptly. . 

How to Diagnose Damp: 

Customers  can identify damp by observing visible signs such as musty odours, peeling paint, or dark stains. Reporting these indicators promptly enables us to address the issues and maintain a healthy living environment. 

How to Get Rid of Damp: 

Preventing damp in  homes involves collaborative efforts. Customers play a crucial role in reporting issues promptly, allowing us to address water penetration or condensation problems promptly and ensure a healthier living environment. 

Preventing Condensation: 

For  our customers, managing condensation involves practices like maintaining constant indoor temperatures, using ventilation , and reporting any issues promptly. Customers’ cooperation is vital for maintaining a clean and comfortable living space. 

How to Treat Damp Walls Before Painting: 

If  customers notice damp on walls, reporting it to us immediately is essential. We, as landlords, take responsibility for addressing the root cause and ensuring proper repairs before any painting is carried out. 

How to Get Rid of Mould: 

If mould appears in your home, customers should report it to us immediately. Our commitment is to address the root cause, initiate repairs, and ensure the proper removal of mould. Effective communication between customers and landlords is crucial for maintaining a healthy living environment. 

How to Stop Mould Coming Back: 

Customers should focus on maintaining an  adequately heated and well-ventilated living space. Report any issues promptly, and allow us to address the root cause to prevent mould from returning. . 

 Addressing damp and mould is a collaborative effort. Our commitment as your landlord is to work together with our valued customers to ensure a healthy and comfortable living environment. Effective communication and prompt reporting of issues contribute to maintaining a safe and secure home. 

Link to Video Guide: 


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Anonymous – WHA Resident

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Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR