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Your Voice Counts

We really want to make sure that our customers shape the services we deliver.  There is no point in us doing what suits us if our customers would be unhappy with the change and therefore we have  a range of ways you can share your views and get involved in making the change! 

 

Please contact us if you would like to get involved – your role in shaping services is valued – no matter how big or small your contribution – we would love to hear from you. 

 

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FAQs

Service Insight Team (SIT)

The Service Insight Team (SIT), formerly known as WHASP, has been a long-standing engagement group with customers and WHA staff, mainly supported by our Customer Voice Officer. It was created to embed the customer voice into the heart of WHA’s service delivery. The team carries out two service reviews per year and strives to ensure that customer perspectives directly shape service improvements, influence decision-making, and drive the delivery of high-quality, value-for-money services. Their findings and impact are documented through reports and trackers ensuring transparency and accountability.

The Voice & Impact Panel (VIP), formerly the Customer Consultation Group, was created alongside the Service Insight Team to give each group a distinct role. VIP enables customers to meet directly with WHA’s Executive and Senior Management Teams, providing insight across organisational areas and influencing service changes. The panel gives customers a strategic platform to influence WHA as a whole. Discussions from the panel align with WHA Board meetings, giving clear updates on decisions and priorities, full visibility of how their feedback is used, and evidence of the impact their voice has on organisational decisions.

You can follow us @WHAorguk on Meta (Facebook) for information, events and latest stories.

You don’t even have to leave the house – we will share service changes, new and updated policies with you and you can give your views – we may share them through our customer portal, email them to you or send you copies if you need them.

We send every customer a survey each year to measure satisfaction with our services. Please share your feedback and add any comments so we can try and resolve issues. Don’t forget you can always contact us to report any repairs or give feedback.

We send three newsletters each year which contain latest news and helpful information – if you have not had a copy please let us know – our newsletters can also be found at the bottom of this page.

We hold regular events on our estates and in communities and attend joint events with other partners – we will send details if we are coming to your area and share on social media. Please let us know if you would like us to visit your area.

Our schemes have regular meetings and groups to discuss what is happening in their scheme and any changes which may affect them. They also host a range of activities from coffee mornings and breakfast clubs to hobby groups and parties.