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Keeping You Safe in Your Home

How we keep you safe

Your safety is our priority. We carry out regular checks, inspections and planned maintenance to make sure your home meets all required safety standards. This includes gas servicing, electrical testing, fire safety measures, and looking after the structure of your home and building.

We carefully monitor our safety responsibilities and act quickly if anything needs attention. If we need access to your home to carry out a safety check, we’ll always explain why it’s important and work with you to arrange a convenient time.

If you ever have concerns about safety in your home, please contact us — we’re here to help.

Full details, including our responsibilities, in each area can be found below.

Gas & Heating Safety

WHA take your safety extremely seriously and keeping you safe is really important to us.   

Faulty gas appliances can be dangerous so it’s very important that you allow us access into your home to carry out essential regular gas safety checks. This also includes all our non-domestic properties to ensure everyone’s safety.   

Annual Gas Safety Check 

Every year we are required by law to carry out a gas service of all appliances in your home that have been provided by WHA. This is to make sure that the appliances you are using are safe and comply with regulations.  

We will always book an appointment with you to carry out these essential safety checks, and we will always try to arrange appointments at convenient times for you. The engineer carrying out the service will be fully trained and qualified to carry out the inspection, and you will be provided with a copy of the certificate for your records.  

This is a legal requirement and part of your tenancy agreement that these checks are completed. If you do not allow our colleagues access to your home, if necessary, we may need to take legal action to request the courts to grant us access to your home. The cost of this will be passed to onto you and can vary depending on how far the legal action progresses.  

We don’t want things to get to that stage, and we will only take this action if all other options have failed.  

During the safety check 

Gas Supply  

  • Test pipes and appliances for leaks and carbon monoxide.
  • Check that the gas is burning correctly.
  • Ensure all gas appliances and pipework meet current safety standards.
  • Inspect gas cookers.
  • Provide a written safety record within 28 days.

 Unsafe Appliances 

  • If anything is unsafe, they will be disconnected or deactivated until repairs are made or the item is replaced. This will be explained to you at the visit. This is for your own safety.  

Smoke/Cabon Monoxide detectors  

  • Test and replace any faulty detectors. If any are missing, we will install new ones.  

Cooker Safety 

  • Gas cooker inspection: We will visually inspect any gas cooker. If it’s deemed faulty, it will be disconnected from the gas supply.
  • Your responsibility: You must arrange for repairs with a certified engineer if your cooker is faulty.  
  • If you live in a flat or shared building, new gas cookers must have a “Flame Failure Device” (FFD) to prevent gas leaks if the flame goes out. If you buy a cooker without an FFD, a gas safe engineer will not install it.  

Your responsibilities 

Remember to:

  • Always keep your annual gas safety check appointment and allow access to your home so this can take place or any other safety inspections that are required to keep you and your home safe.
  • Know where your gas isolation valve is in case of an emergency.
  • Report any gas leaks immediately - call the National Gas Emergency number: 0800 111 999.  
  • Turn off and report any faulty appliances to us immediately.  

Remember not to :

  • Sleep in a room with an open-flued appliance (gas, solid fuel, or oil).
  • Block air vents, flues or chimneys near boilers or heating appliances – this could cause a dangerous build-up of carbon monoxide in your home. 
  • Install ceiling fans in rooms with open-flued appliances - this can be dangerous. 
  • Use appliances that seem unsafe or are faulty.
  • Paint over appliances or box them in.
  • Undertake repairs/DIY if not competent.

What if my home has no gas appliances? 

Even without gas appliances, we still need to check your heating system and heat/smoke detectors. It is important that we do this.

What to do if you suspect a gas leak

Gas leaks can occur from faulty appliances and / or pipework. Whilst some gases aren’t poisonous, leaks can lead to fires or explosions. 

  • If you think you can smell gas, act immediately by calling the National Gas Emergency Number on 0800 111 999 (freephone ). 
  • Extinguish flames such as candles and avoid sparks. Don’t smoke, light matches, or use electrical switches and cookers. 
  • Turn off the gas . Shut the gas meter at the emergency control valve – unless in a basement. 
  • Ventilate. Open windows and doors to let air into the area. 
  • Keep People Away . Keep others away from the affected area.

Smoke and Carbon Monoxide Detectors 

At the Annual Gas Safety Check we will need to inspect and test your detectors – please ensure they are easily accessible and not covered up.

Remember to   

  • Test detectors weekly. 
  • Vacuum detectors gently to keep them clear of dust.
  • Allow access for testing and repairs.
  • Let us fix or replace any broken or faulty detectors.
  • Don’t disconnect or remove detectors.
  • Don’t cover or paint over detectors.
  • Don’t try to repair them yourself . 

Carbon Monoxide poisoning 

Carbon Monoxide (also known as CO) is another potentially deadly consequence of having poorly maintained or unsafe gas appliances in your home. It is an odourless  gas that can be fatal.   

Symptoms include headache, nausea, dizziness, and tiredness (like you have the flu).  

If your CO detector alarm sounds  

  • Put out any lit flames and cigarettes.
  • Turn off the gas supply as quickly as you can.
  • Ventilate by opening windows and turn off all fuel-burning appliances.
  • Evacuate your home, stay calm and leave immediately.
  • Don’t use electrical items - don’t turn lights or switches on/off .
  • Call Emergency Services - Dial 0800 111 999 from outside the property.
  • Seek medical help - if you or a family member feels unwell, get medical help as soon as you can.

Important Websites:  

Contact us 

If you have any queries or need to speak to a member of our team about any of the above information, contact us at admin@wha.org.uk or by calling us on 01925 246810  

Transfer times vary depending on demand, availability of suitable homes and your level of priority. Unfortunately, we cannot guarantee how long a move will take.

WHA takes your safety extremely seriously. We have a legal obligation in our homes of multiple occupation to ensure our low and medium rise buildings including communal areas; shared spaces meet with all relevant building and fire regulations.   

Be prepared 

Living in a flat:

  • Being prepared could make all the difference in the event of a fire in your home.  
  • Our multi-occupied buildings have either a ‘stay put’ or ‘simultaneous’ evacuation’ policy in place.  
  • Understand what the evacuation strategy is for your building. 

 

If you live in a house 

It is a good idea to create your own escape plan with your family. In the event of a fire and if it’s too dangerous to follow your planned escape route because stairs and hallways are full of smoke, ring 999 immediately and stay inside the safest room. Never assume that someone else has called 999 – make the call yourself.  

Once outside the building, go to your meeting point. Check that everyone who lives in your home is out of the building and wait to meet the fire service. You will need to direct them to your home and answer their questions to help them.  

Our Responsibilities  

We will: 

  •  Conduct fire risk assessments where legally required.
  •  Inspect and maintain fire doors, emergency lighting, and fire safety equipment, including fire alarm systems.
  •  Provide and update emergency plans for buildings where appropriate 

 

Customer Responsibilities 

Keep escape routes clear- you must not store items in communal areas. Keep them free from rubbish and personal belongings such as bikes, prams, plants, door mats – these items can cause accidents in an emergency and prevent the fire service from reaching you or your neighbours.  

  •  Items left in communal areas could also fuel a fire and cause it to spread.
  •  Ensure fire doors are not wedged open and report any damage to fire doors.  
  • Avoid altering flat entrance doors or tampering with fire alarms and systems.   

 

Staying Safe in Your Home 

Most fires in the home can be avoided. Follow the below guidance to keep you, your family and neighbours safe:  

Smoke Alarms:

  • Test all smoke alarms once a week – this could save your life!  
  • Do not cover, remove, or tamper with alarms.  
  • Report faults to us immediately by calling us on 01925 246810.

Cooking  

 Never leave cooking unattended  

Make sure pan handles don’t stick out, so they don’t get knocked off  

  • Avoid cooking when under the influence of alcohol or strong medication that can make you drowsy.
  • Keep flammable items like tea towels and cloths away from cookers.
  • Check everything is switched off when you have finished cooking.
  • Clean ovens and hobs regularly to prevent grease fires.

Electrical Safety 

  • Avoid overloading sockets (one plug per socket is ideal).
  • Switch off appliances when not in use, especially heaters.
  • Never store combustible items near electrical equipment.

Portable Heater Safety 

  • Keep heaters away from curtains or furniture and never dry clothes on them.
  • Try to secure heaters up against a wall to stop them from falling over.
  • Turn them off fully when going out or going to bed.
  • Keep children and pets away from them.

Candles and Smoking 

  • Make sure candles are secured in a proper holder and away from materials that may catch fire, like curtains.
  • Put candles out when you leave the room, and are completely out before going to bed or going out.
  • Children should never be left alone with lit candles, and keep pets away from them – put them out of reach to avoid any accidents.
  • Never smoke in bed and stub out cigarettes fully.

Pressurised Cylinders 

  • Do not use or store gas cylinders in your home.

What to do if there is a fire in your home 

  • Never tackle fires yourself. Leave it to the professionals and call 999 as soon as you safely can. 999 calls are free.
  • If it’s safe to do so, shut the door to the room where the fire has started.
  • Keep calm and act quickly, get everyone out as soon as possible.
  • Don’t waste time investigating what’s happened or rescuing valuables.
  • If there’s smoke, keep low. The lower you are, the clearer the air is.
  • Before you open a door, check if it’s warm. If it is, don’t open it – fire is on the other side.
  • Don’t go back in until you have permission.
  • Do you have a plan? Do you know how you and your family will get out in the event of a fire in your home? Do you have more than one exit route? 
  • After a fire, please let us know as soon as it is safe to do so, so we can help and support you 

Remember to 

  • Store matches and lighters safely away from children.
  • Never leave children unsupervised when cooking or if you have lit candles.
  • Dispose of rubbish properly in designated bins.

Contact us 

If you require further information, please contact us by emailing us on admin@wha.org.uk  

For additional information, visit  

Cheshire Fire & Rescue Service – Home 

WHA want to ensure your safety and well-being. We have a legal responsibility to keep you safe in your home and as part of this, every five years we will conduct an electrical inspections and tests in your home to ensure everything is safe. This is known as an Electrical Installation Condition Report (EICR).     

Please note that we may need to inspect your electrical system sooner based on our electrical engineer’s recommendation. 

It’s important that you provide us with access to carry out this inspection to ensure your home is safe and compliant. This is a legal requirement and can be classed as a breach of your tenancy agreement if you don’t allow us access. 

Smoke, Heat, and Carbon Monoxide Detectors   

As part of this programme, we make sure your home has the correct equipment installed, including:  

  • Smoke detectors.         
  • Carbon monoxide detectors.   
  • Heat detectors. 

To ensure the detectors work, please test them on a weekly basis.  If your defector stops working, please report it us on 01925 246810. 

What We Do During Inspections 

  • All our electrical engineers are fully qualified and competent.  
  • We ensure that the electrical installations and equipment we provide are safe.   
  • We make sure your home is free from serious electrical hazards. 
  • Any new or remedial work is done according to current regulations and safety standards. 
  • You’ll receive an electrical safety certificate when you move into your home and again once the test has been completed. 

Inspection Process 

During the inspection, we will:  

  •  Visually inspect the electrical system in your home. 
  • Check where the electrical supply enters your home.  
  • Inspect the electrical consumer unit (please ensure our engineer can access this).
  • Check the protective bonding (connecting pipework with the electrics). 
  • Inspect fixtures and fittings like sockets and lights. 
  • Assess the condition of the wiring throughout your home. 
  • Perform immediate repairs for any dangerous issues (Category 1). 
  • Schedule a follow-up appointment for any additional electrical work (Category 2). 
  • Send you an electrical safety certificate once all work is completed. 

Note: The power supply in your home will be isolated during testing, which could take most of the day. 

Customer Electrical Safety Tips 

Do: 

  • Buy reputable electrical goods that meet safety standards. 
  • Follow all safety information provided by manufacturers. 
  • Regularly check your appliances for damage. 
  • Ensure there are no electric cables before drilling into walls or floors. 
  • Replace fuses with the same rated fuse. 
  • Use safety covers on sockets if you have young children. 
  • Contact us if you have any electrical safety concerns. 

Don’t:

  • Attempt DIY wiring. 
  • Overload sockets or extension leads. 
  • Use mains-powered appliances in the bathroom or near water. 
  • Store combustible items near electrical meters or consumer units. 

What to Do If Your Power Goes Off 

  • Check Your Neighbours: If their lights are off too, it’s likely a power cut in your area. 
  • Check Your Consumer Unit: If safe, use a torch to see if any trip switches have gone off. Reset them if necessary. 
  • Unplug Appliances: If the power goes off, turn off appliances like irons, ovens, and electric fires. 
  • Fridges and Freezers: Keep them closed; they will keep food cool for several hours. 
  • Call the electrical utility provider to report a power cut.  
  • Alternative lighting: Ensure you have an alternative source of lighting e.g. torches to hand and avoid using candles. Have a fully charged mobile phone with you. 

Appointment Scheduling 

We will contact you to arrange an appointment when your home is due for an electrical safety check. If you have any concerns about the electrical installation in your home, please contact us at admin@wha.org.uk or 01925 246810. 

Contact us 

If you notice a problem with your electrics, please contact us immediately by calling 01925 246810. 

Legionella bacteria can cause Legionnaires’ disease , a type of pneumonia. While anyone can catch it if they inhale the bacteria – usually via water vapour or fine droplets suspended in the air – some people are more prone to serious illness. Those who smoke, older adults, and people with lung conditions or impaired immune systems are all at greater risk of developing it.      

WHA have a responsibility to ensure all communal water outlets are inspected and managed in accordance with the latest regulations and standards.    

WHA have a legal duty under the following regulations:  

  • Health & Safety at Work Act 1974 & Control of Substances Hazardous to Health Regulations 1994.
  • ACOP L8 The Control of Legionella Bacteria in Water Systems.
  • HSG 274 The Control of Legionella Bacteria in Hot and Cold-Water Systems .

Our responsibilities 

We undertake water checks and monitoring in line with our legal obligations where we have communal water storage facilities. We identify, assess and monitor potential sources of Legionella risk. Where risks are identified, we take action to prevent contamination of water systems in our properties. 

Your responsibilities 

Bacteria breed in stagnant water or limescale. Following the steps below can help to prevent this from happening in your home:   

  • Taps that are not used regularly (at least once a week) should be run or flushed before use. Turn the taps on slowly to avoid splashing and releasing water droplets into the air, and let the water run for a few minutes.
  • If you leave your home empty for longer than a week then you should flush and clean all hot and cold taps and showers in your home as soon as you return.
  • Shower heads should be flushed out on a regular basis by running the shower on its hottest setting for a few minutes at a time.
  • Clean all taps and shower heads regularly to keep them free from lime scale where possible. Soaking them in white vinegar or lemon juice can help clear limescale, or you can buy specialist cleaning products in the supermarket.
  • Controlling water temperature is important too. All water heaters in your home should be permanently switched on and set at a temperature of 60ºC. Combi boilers should also be permanently switched on, and set between 50-60ºC.
  • For further information visit https://www.hse.gov.uk/legionnaires/hot-and-cold.htm  

Contact us 

If you have any queries, please contact us at admin@wha.org.uk or by calling us on 01925 246810 

Lift and Lifting Equipment    

Where WHA has installed lift and lifting equipment, we are responsible for the inspection, maintenance, and repairs of such equipment.  This included equipment in communal areas as well as in your home.    

Lift 

Our responsibilities

We have responsibilities around the inspection, maintenance, and repairs to ensure all equipment is working as it should be:  

  • Commercial Lifts (in our buildings): These are inspected in line with the current regulations and manufacturer’s instructions. 
  • Domestic Lifts/Hoists (in customer’s homes): These are inspected once a year to ensure they are safe and work properly. We are legally required to maintain the equipment until it’s no longer repairable (including domestic lifts/hoists). 

Communal Lifts – Your responsibilities:

  • When using a lift, press the lift call button only once to ensure this doesn’t cause any faults. 
  • Never block the lift doors from closing with your body, hands, or objects. 
  • To keep the doors open, use the “DOOR OPEN” button. 
  • Stand clear of the doors and keep items away from the opening.  
  • If available, hold onto the handrail inside the lift. 
  • Never exceed the maximum weight for the lift, as this can cause it to break down. 

What happens if the lift breaks down? 

If the lift breaks down, we will arrange for an engineer to attend and diagnose the problem as soon as possible. The engineer will always try to leave the lift in working order where possible.  

Where this is not possible, they will inform us, and if necessary, we will make provisions for customers who rely on the lift to access their homes. This might be by using the other lift in the building, or we will provide the necessary support. We will keep you updated about the repairs to the lift and when it is likely to be repaired. 

If you are in the lift when it breaks down, remember to:

  • Stay calm!  
  • Press the “Call” or “Emergency” button to reach the emergency response team. 
  • Never try to open the doors yourself – wait for help to arrive. 

 Using lifts in the event of a fire or emergency:

  • Lifts will automatically stop and return to the ground floor during a fire. 
  • Use the building’s escape route instead if you can. 
  • Lifts will only be used again when the Fire Service says it’s safe to do so. 

Equipment in your home 

Where WHA have installed equipment in your home, we will carry out inspections and maintenance as appropriate. 

If your equipment breaks down:

  • Contact us immediately to report the fault or breakdown. 
  • We’ll arrange for an engineer to fix it as soon as we can. 
  • If it can’t be fixed right away, we’ll let you know and arrange repairs as soon as possible. 

Removing equipment: if the equipment is no longer needed, we’ll remove it upon request.

Please note that if you have had equipment installed via a Local Authority Disabled Facilities Grant, WHA are not responsible for its maintenance or repair. 

Contact us 

If you have any queries, contact us at admin@wha.org.uk or by calling us on 01925 246810. 

Asbestos is a natural material commonly used in the construction industry due to its resistance to heat and fire before it was banned in 1999. Asbestos can only become a problem when it’s disturbed such as when carrying out DIY or structural work. 

If your property was built before 1999, it may contain asbestos. Any homes built after this year should not contain any asbestos materials. Asbestos only becomes a risk to your health if it is damaged or disturbed.    

If we have told you that there are materials in your home that contain asbestos, please don’t panic. Avoid working on, damaging or removing any materials that contain asbestos. Keeping you safe in your home is our top priority. 

Legislation 

When working around any materials which may contain asbestos, WHA has a duty under the control of Asbestos Regulations 2012 to protect people from risks associated with exposure to asbestos. We also have a responsibility to manage any asbestos materials located in common areas of your home such as flooring tiles, decorative textured coatings, gutters, rainwater pipes and water tanks. 

Our responsibilities 

Before carrying out any works in properties built before asbestos was banned, we have a duty to check any materials that will be disturbed that may contain asbestos. 

We will carry out required control measures to ensure no harm is caused to the tradesperson carrying out the work or you, your family or any visitors to your home.   
 
In common areas we have a duty to inspect and manage the condition of any asbestos containing materials that have been identified. 

Your responsibilities 

Please seek written permission before commencing any DIY within your home so we can ensure that no potential asbestos containing materials are disturbed. If you believe you may have disturbed an unknown material, please contact us as soon as you can so we can carry out all required actions. 

Contact us 

It’s important that you report any damage to the fabric of your home to us as soon as you can. If you have any concerns regarding asbestos or any other safety related queries, please get in touch with us by calling 01925 246810 or emailing us at admin@wha.org.uk. 

Before carrying out any DIY in your home you must get written permission from us. For further information about carrying out any work in your home please visit – please see the tab below “Alterations & improvements”. 

For more information about asbestos related advise please visit the Health and Safety Executive’s website.  www.hse.gov.uk/asbestos   

Alterations and Improvements in my home 

 

Work in my home… what I can and can’t do? 

We understand that to make your home meet your needs, you might like to make some homely alterations. When it comes to making changes in your home, there are a few things you need to know. Below you will find information on what you can and can’t do in your home. If you have any doubts, please contact us. 

Work in my home which I cannot do 

 

  • If your property is a flat / apartment you will not be allowed to make any changes to the outside external areas. 
  • If you live in a new build home, you will not be given permission to make any alterations to the property until the defects period has ended (this is normally 12 months after you move in). 
  • Installing a wood burning or solid fuel fire. 
  • Replacing the existing boiler or making any alterations to the heating system. 
  • Carry out changes to the electrical installation for lighting or power (such as adding or removing extra power sockets or lighting fittings). 

 

Work in my home which will need permission 

 

If the proposed alterations to your home will affect the structure of the property, or its appearance, you must first obtain written permission from WHA and potentially consent from your Local Authority’s Planning Department to ensure all intended improvements comply with regulations.    

If the alteration changes the number of bedrooms in the property, then this may impact on your rent.   

 You will need WHA permission before carrying out the below works: 

  • Extensions such as a full or partial extension, a conservatory, car port, garage, or a loft conversion. 
  • Boarding out loft space. 
  • Changing the existing internal layout, including removing a bedroom or changing the rooms use. 
  • Removing/moving walls or creating a new opening. 
  • Changing or renewing any part of a kitchen or bathroom. 
  • Changing or renewing windows, internal/external doors and patio/French doors.  
  • Any other major changes that affect the structure of the property or change its external appearance. 
  • Solar panels. 
  • Changing or moving fences/or boundaries, installing new gates or fencing. 
  • Changes to garden facilities such as installing decking or paving over grassed areas.  
  • Adding a garden shed (bigger than 10ft x 8ft). 
  • Driveways or adding off-road parking. 
  • Applying render or external decoration that is not ‘in keeping’ with the surrounding properties. 

 

 Who will I need permission from? 

 

  • WHA will need to give their written consent in a letter to you, 
  • For certain works you will need local authority planning and building regulation consents, and it is your responsibility to obtain these. 

 

Work in my home which I can do 

 

  • Minor landscaping of your garden. 
  • Installing an outside tap - Please note that this needs to have a non-return valve fitted as standard, so it doesn’t contaminate the water supply in the property (this is for houses only) 
  • Replacing fence panels. 
  • Replacing the glass in a window. 
  • Small sheds (10ft x 8ft or smaller).  
  • Picture hanging. 
  • Installing shelves - Please note when picture hanging and installing shelves there are pipes and electric cables in the wall, any damage is chargeable and is the responsibility of the customer. 
  • Laying floor coverings such as carpet or laminate (please be aware that any need to lift/relay flooring in conjunction with future repair work will be your responsibility – WHA will not take responsibility). 
  • Redecorating your home, it is essential you refer to information relating to ‘Asbestos in Your Home’ prior to commencing any decoration work. 

 

What happens after the approved work is complete? 

When work is completed, you will need to notify WHA and allow us to carry out an inspection within a reasonable timescale after the works are finished.  We will also need to see copies of any appropriate certification.  

During the works, you are liable to repay any repair costs that might arise, including any damages affecting a third party.  If the completed alteration differs from agreed plans, then you could be asked to change this to the agreed specification at your own cost.   

With any alteration you make, you are responsible for the ongoing maintenance and cost of any future repairs.  At the end of your tenancy, should you vacate the property in the future, alterations can only remain if they were agreed with WHA.  

Failure to re-instate original fittings or return alterations to their original condition if instructed may result in the costs of any repair works required being recharged to you.  

What will happen if I do not ask for permission or if a declined request is progressed?  

If you do not get permission before making changes, or proceed with changes despite a refusal, you may:  

  • Put your tenancy at risk. 
  • In line with WHA recharge policy you may be recharged accordingly for the costs required to return the property to its original condition. 

 

How do I submit a request for permission? 

Please do not start work until you have our written permission. We may need to visit you before agreeing to your request.  

To apply for permission, please email us at admin@wha.org.uk describing the works you wish to carry out.  

Please title your email as “Alterations & Improvements to my home”. 

We will acknowledge your request within five working days and respond within 28 working days.   

There is growing concern over the rise in fatalities, injuries and devastating fires from electric bikes (e-bikes) and electric scooters (e-scooters).   

Lithium-ion battery technology has many advantages in today’s world and is used not just for mobility scooters, e-bikes, and e-scooters but for many products, including mobile phones, e-cigarettes, electric vehicles, hoverboards, and laptops. 

However, the energy emitted when lithium-ion batteries fail can lead to devastating consequences and particularly intense fires in the home.    

The Fire and Rescue Service has seen a growing number of fires caused by the failure of these batteries, particularly with e-bikes and e-scooters. 

In 2022/23, on average, MFRS was called to an e-bike or e-scooter fire every two weeks.  There were five cases of injury and, very sadly, two deaths directly related to fires in the home involving these batteries.  

WHA are raising awareness of the dangers of these batteries and also how to keep you, your family and neighbours safe.    

It is important to charge mobility scooters, e-bikes and e-scooters safely to avoid a risk of a fire starting and putting your families and homes at risk.  Simple guidelines to follow include:  

  • Only buy mobility scooters, e-bikes, e-scooters, etc from known and trusted companies.
  • Only use the charger supplied with the product, ensuring that it has a battery management system to automatically stop it from overcharging/overheating.
  • DO NOT charge your mobility scooter, e-bike, or e-scooter indoors.    

For more information on this, please visit: Cheshire Fire & Rescue Service – E-Bikes and Scooters 

Make sure you, your family, and neighbours are safe.  

You can check whether any products you have bought are not subject to a product recall by checking Electrical Safety First’s website (www.electricalsafetyfirst.org.uk).