Why learning with Tpas just works for WHA

17 May 2022

At Warrington Housing Association we take lifelong learning very seriously.

We support our colleagues in their continual professional development as we recognise it benefits themselves personally, WHA and the service we provide to our customers.

As we mark Learning at Work Week, our customer voice officer Bernie Hubble, who shares a commitment to discovering new ways to upskill with WHA customer experience manager Sarah Whyment, explains how Tpas has contributed to WHA’s learning at work programme.

Bernie said: “Tpas is not-for-profit organisation that promotes, supports, and champions tenant involvement and empowerment in social housing. “It offers training, support, advice and a wide range of other services to landlords, tenants, and contractors.

“As members we get invaluable access to in-person courses and free webinars. We make sure it is not just our scrutiny panel of tenants that gets made aware of the opportunities but also our other colleagues in other departments.

“Everyone from the maintenance teams to the money advice officer has an element of customer service to their roles and so benefit from training in that area too.

“The areas in which we have been widening our knowledge are not just the statutorily required matters but engagement, customer satisfaction, housing law, tech and software advances and many others.”

Bernie added: “An unexpected side effect of the pandemic was with rapid increase in training available online.

“It has hugely improved our ability to access this knowledge and fits in with the agile nature of working at WHA. It is much more convenient to take an hour or two here and there, rather than planning a whole day out of office.

“Recently and somewhat topically given the current cost-of-living crisis, the WHA customer service attended the Tpas one-hour webinar covering the issue of furniture poverty, which proved highly revealing and useful. This sort of short chunks of training are easy to fit in during the day meaning we are more likely to take advantage of it.”




“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR