We are slowly resuming ‘new normal’ services in June

11 Jun 2020
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We ask that you remain patient as we continue to adapt our ways of working to endeavour to keep our customers, colleagues, contractors and the general public safe and well.

Our colleagues continue to work from home, only going to schemes to carry out certain activities in communal areas, such as inspections.

Our Office Reception in the Gateway is currently closed the public and Face to Face meetings will continue to take place virtually by telephone, face time or zoom.


We continue to carry out all essential repairs, gas servicing and statutory servicing and inspections.

We have resumed repairing our empty general needs properties ready to let.

We are carrying out routine repairs previously reported to clear our backlog and will let residents know when we are taking new routine repairs later in June.

We are recommencing our electrical safety inspections.

Tenancy Support

Please contact us if you are worried about your tenancy or making rent payments.  We continue to offer support , advice and signposting by email, text, phone and WhatsApp

Rent Payments

Residents can continue to pay their rent via Direct Debit, Allpay, Standing Order or Card Payment.

Allocations/ Lettings

We are allocating and letting general needs properties once ready.

Interviews, Viewings, Sign Ups and Key Collection will be virtual by telephone, zoom or face-time or by exception carried out in accordance with social distancing guidelines.

Ending a Tenancy

Please contact us by email or telephone to give us notice and we will arrange for a virtual inspections and for you to drop off the keys.

Estate Services

We continue to clean communal areas, paying attention to heavy traffic areas and have resumed gardening and window cleaning.

Planned Investment

We are reviewing our programme and will be in touch with residents.

We will continue to review the way we offer services and provide updates when things change.



“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR