Warrington Housing Association welcomes new customer service advisors Leanne and Robert

28 Apr 2022

Leanne Doherty and Robert Redmond have joined our customer service team at our head office in the Gateway, Warrington.

As the cost-of-living crisis begins to bite, we are expecting an increase in our customers’ calls and the two new customer service advisors are a vital part of our team ready to respond to their needs.

Their busy role includes answering calls from customers regarding repairs, rent queries, payments arrears to help our customers maintain their tenancies successfully as well as admin support and organising contractors.

Young mum Leanne, from Westbrook, Warrington, who came to WHA from home safety support Alertacall.

Commenting on her new position, Leanne said: “No one day is the same, you speak to such a variety of people. Sometimes people just need a friendly voice on the end of the phone and need to chat after you have solved their problem as you may be the only person they get to speak to that day, which I have lots of experience in from my previous job. It so important to have that good relationship so if they need help, they always know they can come to you.”

Robert, who lives in Latchford with his wife and five children, has over 25 years in the customer service sector, including most recently 14 years with Scottish Power.

Robert added: “Coming out of lockdown, people were already finding it hard, especially people who were self-employed and unable to work but there are ways we can help with a sustainable plan to clear any arrears. We can signpost them to help available in certain areas. It is all about us finding a solution together which is best for everyone.”

WHA’s head of customer service Lorri Holding said: “We know everyone is going to be affected by rising energy prices and the sharp increase in the cost of living. Our customer service advisors are the front line in supporting tenants to find the help they need quickly. Leanne and Robert’s extensive customer service experience will bring much valued skills to the role which will make life better for WHA customers at this difficult time.”


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR