Independent Living Co-Ordinator

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Location:   Salary:

Delivering on our Ambition

Independent Living Co-Ordinator

Salary:  Circa £13,770 – 25hrs p/w

Plus fantastic benefits; 

Up to 5% of Salary – Performance Related Pay

Enjoy Benefits Package

Aviva Workplace Pension Scheme we match your contributions up to 10%

Agile approach to the role and service delivery

 For over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough.  We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live.

Our work is more than homes, it is about the people, the community, taking an asset-based approach to supporting tangible, long-lasting change.   

Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever.

The Independent Living Co-Ordinator role will be pivotal in enhancing this offer as we continue to move forward, you will be part of an essential team within WHA whose role is to deliver and improve the customer experience. 

Independent Living Co-Ordinator Requirements:

The successful candidate will be educated to A level and/or relevant experience.

You should be qualified to a minimum level 3 (or equivalent) in English and Math’s and hold an IT Qualification or evidence of well-developed IT skills.

You will have experience of delivering specialist and comprehensive services to customers living within specialist accommodation and/or other homes, with a background of excellent housing related customer focused service within the social housing sector.  You will also be experienced in supporting and carrying out specified tenancy requirements, including rent collection, income recovery, void turnaround, scheme safety inspections and tenancy enquires – ensuring prompt and appropriate responses.

You will seek to encourage customers, alongside others to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services that meet their identified needs and organisational objectives.

You will need to demonstrate a strong track record of delivering excellent housing related customer service, working autonomously day to day to resolve complex problems and make decisions. You will be confident and able to manage a varied workload to achieve challenging performance targets.

The successful candidate will be resilient and have the ability to contribute proactively to performance, community outcomes and deal with challenging situations with confidence. 

You will have a can-do attitude whilst being able to show compassion and empathy, keeping the customer at the heart of everything you do.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet and demonstrate the minimum criteria for the vacancy.

Full details about this role and the organisation, can be found below.

No Agencies please

Warrington Housing Association,


89 Sankey Street

Warrington WA1 1SR


Closing date: 7th November 2021

WHA0549-Role Profile Independent Living CoordinatorV3

2021-11-10 – Application Form – Imdpendent Living Co-Ordinator

2021-11-10 – Recruitment Information – Independent Living Co-Ordinator

WHA 0030 – Recruitment and Selection Policy V3

Equality, Diversity and Inclusion

Our Neighbourhood Strategy

Customer Involvement Policy



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“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR