Delivering on our Ambition
Independent Living Co-Ordinator
Salary: Circa £13,770 – 25hrs p/w
Plus fantastic benefits;
Up to 5% of Salary – Performance Related Pay
Enjoy Benefits Package
Aviva Workplace Pension Scheme we match your contributions up to 10%
Agile approach to the role and service delivery
For over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live.
Our work is more than homes, it is about the people, the community, taking an asset-based approach to supporting tangible, long-lasting change.
Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever.
The Independent Living Co-Ordinator role will be pivotal in enhancing this offer as we continue to move forward, you will be part of an essential team within WHA whose role is to deliver and improve the customer experience.
Independent Living Co-Ordinator Requirements:
The successful candidate will be educated to A level and/or relevant experience.
You should be qualified to a minimum level 3 (or equivalent) in English and Math’s and hold an IT Qualification or evidence of well-developed IT skills.
You will have experience of delivering specialist and comprehensive services to customers living within specialist accommodation and/or other homes, with a background of excellent housing related customer focused service within the social housing sector. You will also be experienced in supporting and carrying out specified tenancy requirements, including rent collection, income recovery, void turnaround, scheme safety inspections and tenancy enquires – ensuring prompt and appropriate responses.
You will seek to encourage customers, alongside others to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services that meet their identified needs and organisational objectives.
You will need to demonstrate a strong track record of delivering excellent housing related customer service, working autonomously day to day to resolve complex problems and make decisions. You will be confident and able to manage a varied workload to achieve challenging performance targets.
The successful candidate will be resilient and have the ability to contribute proactively to performance, community outcomes and deal with challenging situations with confidence.
You will have a can-do attitude whilst being able to show compassion and empathy, keeping the customer at the heart of everything you do.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet and demonstrate the minimum criteria for the vacancy.
Full details about this role and the organisation, can be found below.
No Agencies please
Warrington Housing Association,
89 Sankey Street
Warrington WA1 1SR
Closing date: 7th November 2021Apply >