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Delivering on our Ambition Income Management Officer Salary: £34,673 Plus fantastic benefits; Enjoy Benefits Simply Health Aviva Workplace Pension Scheme we match your contributions up to 10% For over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live. Our work is more than homes, it is about the people, it’s about community, it’s about taking an asset-based approach to supporting tangible, long-lasting change. Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever. We are seeking a motivated team player to join Warrington Housing Association and assist in managing our rent accounts while minimizing arrears. You should be both customer-focused and target-driven, with an understanding of the challenges our customers may face. As household bills rise and salaries lag behind the increasing cost of living, many people are struggling to cover essential expenses. Nevertheless, securing our rental income is crucial to maintaining our customers’ homes and delivering services that meet their expectations. Our new Income Management Officer will be responsible for overseeing the accounts of more than 1,300 customers, ensuring appropriate actions are taken when necessary. You must be capable of handling difficult conversations with genuine empathy, recognizing that some customers may be struggling to pay due to circumstances beyond their control. In these situations, you’ll need to assess their circumstances, identify potential support, explore ways to maximize their income, and ultimately help them meet their rent obligations. This role requires resilience, as you will often work with our most vulnerable, disengaged, and demanding customers. If you believe you’re the right fit and would thrive in a small organization where colleagues feel supported and valued, we’d love to hear from you. To apply, please submit both your CV and a supporting statement detailing how you meet the role profile, the skills and knowledge you bring, and why you’re eager to join our team. Applications without both documents will not be considered. The closing date for the role is Wednesday 16th October at 9am but we do reserve the right to close sooner if we have sufficient suitable applicants. No Agencies please Warrington Housing Association, the GATEWAY 89 Sankey Street Warrington WA1 1SR email: jobs@wha.org.uk Role Profile – Income Management Officer How We Work at Warrington Housing Association |
