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Delivering on our Ambition Experienced Housing Officer Salary: £30,000 Plus fantastic benefits; Up to 5% of Salary – Performance Related Pay Enjoy Benefits Package Aviva Workplace Pension Scheme we match your contributions up to 10% Agile approach to the role and service delivery For over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live. Our work is more than homes, it is about the people, the community, taking an asset-based approach to supporting tangible, long-lasting change. Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever. The Experienced Housing Officer role will be pivotal in enhancing this offer as we continue to move forward, you will be part of an essential team within WHA whose role is to deliver and improve the customer experience. Housing Officer Requirements: The successful candidate will be educated to A level and/or relevant experience. You should be qualified to a minimum level 3 (or equivalent) in English and Math’s and hold an IT Qualification or evidence of well-developed IT skills. You will have experience of delivering an excellent housing related customer focused service within the social housing sector, including the management of lettings, retirement scheme management, income collection, tenancy management, ASB and estate management. You will need to demonstrate a strong track record of delivering excellent housing related customer service, working autonomously day to day to resolve complex problems and make decisions. You will be confident and able to manage a varied workload to achieve challenging performance targets. The successful candidate will be resilient and have the ability to contribute proactively to performance, community outcomes and deal with challenging situations with confidence. You will have a can-do attitude whilst being able to show compassion and empathy, keeping the customer at the heart of everything you do. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet and demonstrate the minimum criteria for the vacancy. No Agencies please Warrington Housing Association, the GATEWAY 89 Sankey Street Warrington WA1 1SR email: jobs@wha.org.uk |
Closing date: 27th May 2022
Housing Officer Recruitment Pack
How We Work at Warrington Housing Association
Equality, Diversity and Inclusion
WHA 0030 – Recruitment and Selection Policy V3
WHA 0438 Customer Involvement Policy version 2
