Customer Voice Officer

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Location: Warrington, Cheshire, WA1 1 SR   Salary: 34,330


Delivering on our Ambition  

Customer Voice Officer

Salary: £34,330 

Benefits include: 

  • Contributory Pension Scheme 
  • Enjoy Benefits Package 
  • Simply Health Corporate Paid Cash Plan 
  • Generous Annual Leave Allowance 
  • Hybrid Working Policy and Agile Approach to the Role 

For over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough.  We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live.  

Our work is more than homes, it is about the people, it’s about community, it’s about taking an asset-based approach to supporting tangible, long-lasting change.     

Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever.  

If you love to talk and like getting to know people and finding out what makes them tick, then you could be the voice of our customers.

We want our customers to have the best levels of service, which not only meets but exceeds their expectations.  We want to be “best in class”.  That is why it is so important for us to listen to what our customers want, what they think of what we do and how we could do it better.   
The Regulator of Social Housing also sees this as a key role for all housing providers so we have to make sure all our customers can have a voice where and when they want. 

If you are the dynamic, customer focused person we need, and can work on your own initiative, then this could be the job for you.  We need to offer our customers different ways they can get involved and give their views – from online surveys and platforms to focus groups or formal meetings.  This is a very exciting opportunity for the right person as no two days will be the same and as an added bonus you get to work in a great organisation with amazing colleagues. 
We welcome applications from real ‘go getters’, next generation thinkers and those who agree that customers deserve the best! 

Apply now by sending your CV and a covering statement telling us how you fit the bill (no more than 2 sides of A4 but please make sure you tell us why you want the job and how your skills and knowledge fit the role profile). Please note that your application will not be considered if you do not provide the covering statement. 

We look forward to meeting you! 

In return for your skills, knowledge and passion for what we do – WHA offers a great benefits package.

Closing date:  12 noon, 22nd July 

Interviews: 8th August 

No Agencies

Send your CV and covering statement to:

Customer Voice Officer Role Profile (1)

WHA 0039 Our Viability Strategy

WHA 0488 – Growth Strategy

WHA 0551 – Procurement Strategy

WHA 0611 – Asset Strategy

WHA 0648 – People Strategy

WHA 0062 Social Value Strategy

WHA 0667 – Our Neighbourhood Strategy

WHA 0668 – Our Neighbourhood Strategy Action Plan

WHA-0640 How We Work at Warrington Housing Association

WHA 0090 – Equality, Diversity and Inclusion Policy


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“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR