Text support service launches for boroughs parents, carers and teens

15 Feb 2021
News

Bridgewater Community Healthcare NHS Foundation Trust is beginning the roll out of a new secure text messaging service for parents and carers of children and young people aged 0-19 years old, enabling them to get timely and trusted health advice from a health professional (a Health Visitor or School Nurse).

As our lives have changed over the last few months due to coronavirus, it’s more important than ever for young people families to have easy access to support, particularly in the absence of face to face interaction.

The service does not aim to replace face to face contacts, rather increase choice for service users about how they access advice from a health professional and provides a new line of communication as face to face contact is reduced.

The ChatHealth text number will operate Monday-Friday from 9am until 5pm. Messages will be responded to within 24 hours during this period. Outside these hours, service users will receive a ‘bounce back’ text message indicating that they will receive a response when the line re-opens. Of course, ChatHealth is not an emergency service, and accordingly parents will be instructed to follow usual advice in seeking urgent medical attention.

The text numbers for Warrington are:

11 – 19 Young People’s Service – 07507 330101
0 – 5 Parents Service – 07507 327981
5 – 19 Parents Service – 07480 635994
The text numbers for Halton are:

Halton 0 – 5 Parents Service: 07507 327025
Halton 5 – 19 Parents Service: 07480 635988
Halton 11 – 19 Young People’s Service: 07507 330521

Testimonials

“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR

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