NHF CEO makes plans with our community housing alliance to work closely on Together With Tenants project

28 Mar 2019

Warrington Housing Association (WHA) welcomed a visit from National Housing Federation CEO Kate Henderson.

Our chief executive, David Cummins, led the meeting with Kate in his new role as chair of Community Housing Associations North West (CHANW) – a group of 18 organisations from across the region.

As a group we are embracing NHF’s Together with Tenants plan and welcomed the opportunity to show how, as a collaborative, we are key to helping deliver it.

The plan seeks to strengthen relationships between landlords and tenants and together we discussed the crucial role smaller housing associations can play in helping to improve engagement with customers and communities. 

David said: “The great thing about working for a community housing association is that we don’t need complicated analytical tools or algorithms to help us define who our customers are, because we know who they are, every single one of them.

“We can demonstrate some excellent examples of genuine, purposeful engagement with our customers. But we are not complacent, and there is always room for improvements. The #TogetherWithTenants plan will help us test and challenge our assumptions and make sure that we continue to learn and strengthen our relationships with customers even further.” 

Following her visit to CHANW, Kate added: “Housing associations – no matter their size, location or specialism – are vital to making Together with Tenants a reality.

“It was great to meet with David and the CHANW group to talk about our proposals to strengthen the relationship between landlords and residents.

“To make Together with Tenants a success, we need to work closely with every kind of housing association – but more importantly, we need to keep residents at the heart of the proposals as they develop.”

For more information on your WHA click here and for more information on Community Housing Associations North West and its members go to https://communityhousingnw.org  


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

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Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR