Dear Sirs, My letter is prompted by the truly exceptional service, which WHA have recently provided to myself.
Our relationship started about 8 years ago when my home was in the process of being re-possessed by my mortgage provider. WHA purchased my flat, and I have been a tenant with them every since that very stressful time.
I am well past retirement age, in fact nine years past, and although leading a full and contented life, I am not enjoying good health. My problems were noted by the manager Tim, who arranged a visit from their financial advisor Steven.
As a consequence I now receive additional medical benefits on top of my pension. This enables me to lead a relatively worry free, comfortable lifestyle, as opposed to “scraping by” on the basic pension.
Furthermore, I am so grateful to WHA for my “salvation” that I try as far as possible to look after my property. On the two occasions where this has not been possible they have dispatched an engineer the very same day as my request for assistance.