Money Matters – Bob and Doris’ Story

08 Jul 2019
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We were referred to Steven for a benefits check after using the services of Warrington Home Information & Improvement Agency for advice about a number of minor repairs to our home.

Steven came to our house and looked at our income to see if there was anything else we could claim. He realised that Doris could claim some extra help because she has been very poorly over the last couple of years. He filled in all the forms with us and guided us through every step of the process. The claim was successful and with the increase to our income we could afford to hire a gardener as we can’t maintain this any longer. Steven then explained that because our circumstances had changed, we were entitled to even more help and that we wouldn’t have to pay our Council Tax any more. He came to visit us again and completed the extra paperwork to sort all this out.

We’re really grateful for the excellent service we received and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir.

Testimonials

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

“Warrington Housing Association’s Whia service is great, as it helps people stay in their own home, and this is really complimented by the fact that you are then introduced to their other services like the LifeTime centre – which shows they really care for the community they work in.”

Barry and Lynn

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR

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