Steven came to our house and looked at our income to see if there was anything else we could claim. He realised that Doris could claim some extra help because she has been very poorly over the last couple of years. He filled in all the forms with us and guided us through every step of the process. The claim was successful and with the increase to our income we could afford to hire a gardener as we can’t maintain this any longer. Steven then explained that because our circumstances had changed, we were entitled to even more help and that we wouldn’t have to pay our Council Tax any more. He came to visit us again and completed the extra paperwork to sort all this out.
We’re really grateful for the excellent service we received and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir.