I came to see Steve to access the money advice service offered by Warrington Housing Association. I needed help putting in an appeal against a decision that I had been overpaid £16500 of Housing Benefit and Council Tax Support.
I came into the office and met Steven who was very nice to me and didn’t judge me for what I was wearing or how I spoke, which was a breath of fresh air. We spoke about what had happened and what he could do for me. I felt like a big weight had been lifted off my shoulders and that I had somebody on my side.
Steven kept in touch with me every step of the way. He rand the Housing Benefit department regularly to see where they were up to with my appeal and my benefits. He also sent in information and evidence to support my appeals on my behalf.
I can’t thank Steven enough for his help in winning the appeal and for his knowledge of the appeals process, benefits and so much more. This service isn’t just about dealing with debt, it is so much more than that.