Emily’s Day at Warrington Housing Association

08 Oct 2020

Children have been spending a lot more time with their parents since Covid-19 arrived, whether in lockdown, quarantine, isolation, or just keeping a safe distance from the rest of the world. 

WHA customer service advisor Liz Corbett brought her daughter Emily to work just before she was due back in school for the first time since lockdown. Like everyone, she has been juggling childcare and work throughout the pandemic. 

We asked Emily what her day in the Warrington Housing Association offices was like – we definitely think she has a future in customer service! 

Do you know what housing associations do? 

 They help people on low incomes find a home. I knew what it was before I went to work with Mummy because she talks about her job a lot. 

 Why did you come into the office? 

 I wanted to learn new things about Mummy’s job and help her too. 

Who did you work with? 

I worked with Mummy and Lorri (Holding, WHA’s head of customer service) and Mummy’s team. I also met new people. 

What did you spend the day doing? 

 I did ALLLLL the shredding and answered the phone and a Zoom meeting. I took the notes for Lorri in a meeting. 

 Did you like helping WHA? 

Yes, I did. I liked shredding the paper A LOT! 

Do you think you would like to work for a housing association? 

Yes, I would like to come and do the shredding – I would be the shredder! 

What else do you want to be when you grow up? 

I will be an author and gamer.  

I hear you got a surprise at the end of the day: 

I got £10 off Lorri and £2 off Helen. I wasn’t expecting it but I did work really hard! 

What did you spend it on? 

I went to Scoop Ice Cream Café and I bought The Diary of Anne Frank. 

What have you learned? 

It is a nice office. I learnt that lots of people need new homes and you have to work hard. I also learnt that I’m lucky because I have a home and some people have a harder life than me. 

Thank you for all your help, Emily! 


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR