Coronavirus Update to our Customers

11 Dec 2020


From 2 December Warrington is now in High Alert under the new tiers that the government has introduced.

Warrington Housing Association is continuing to provide as many services to customers as possible in a safe way, following all of the guidance.

Please let us know if you are having any difficulties so that we can provide or refer you to additional support during this time.

Service Specific updates

Customer Support Service & Housing Department

We are increasing our focus on income collection and support and both teams will continue to support those affected by the impact of COVID-19 to access increased financial advice and wellbeing support, whilst encouraging those who are not affected to continue to make appropriate rent payments and stay out of arrears. 

Our teams work closely with a range of local providers who are available and keen to help anyone facing hardship, particularly at this time of year.

If you would like to talk to one of the team, please contact us on

Repairs and Gas Servicing/ Breakdowns

We will be continuing to provide our services to all of our customers, with our trusted contractors practising social distancing and using the necessary PPE.

  • Repairs
  • Gas servicing and regular inspections
  • Planned works
  • Void works

Works will carry on in void properties as usual, with our contractors following safe practices, so that we are able to offer any available properties to those customers on our housing waiting list.

WHiA (Warrington Home Improvement Agency)

WHiA will continue to provide their services to keep people safe at home,

LifeTime on-line activities will continue to be available for its members  You can access the timetable here: HERE or contact the team on 01925 246 824.

For all of the latest Government advice on the second lockdown rules, please click HERE

Please support your family and the community by following the government guidance.


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR