Partnership work is vital to provide support
Despite the country being in lockdown and many of our own WHA residents and LifeTime members being in self-isolation, the kindness of strangers has continued to surprise our residents. Food parcels deliveries to those most vulnerable are vital during this time to ensure that they can continue to have some of the most basis things […]
Happy? OK? Sad?
www.happyoksad.org.uk has information about local & national mental health services that can offer information, advice, support or treatment If someone you know needs help, www.happyoksad.org.uk has a directory of local and national mental health support services. www.happyoksad.org.uk has tips for simple things you can do to feel good, as well as links to self-help […]
WHA Coronavirus Update to Customers
For those customers who are concerned about paying their rent, please click HERE, where you will find access to the resources and support you might need. If you are still have difficulties, please contact us We are continuing with our customer vulnerability & welfare checks by phone, WhatsApp, Facetime and Zoom, if you would like […]
How we are working Together With Tenants to make WHA policies even better
We have been an early adopter of the National Housing Federation’s Together with Tenants Charter – but we found you may not have all the answers if you are not asking the right questions. The “aim of creating a stronger, more balanced relationship with tenants and residents” is something we historically held dear and is even more […]
Useful Links
Check out the following links for further help, advice and access to services: Latest Government information HERE Information for parents & carers HERE https://www.bbc.co.uk/programmes/articles/3FQFSnx6SZWsQn3TJYYlFNy/information-and-support-domestic-abuse http://safelives.org.uk/news-views/domestic-abuse-and-covid-19 https://www.nationaldahelpline.org.uk/ https://www.warrington.gov.uk/report-abuse-vulnerable-adult https://www.warrington.gov.uk/mars https://www.warrington.gov.uk/domesticabuse My Life Warrington – Find local services, events, advice and support in Warrington. Red Cross – The British Red Cross help people get the support they need if crisis […]
Colleagues forum to drive our standards up and stress down
Warrington Housing Association has set up a colleague forum to maintain our Investors in People gold standards and it couldn’t come at a more appropriate time than during the deadly coronavirus outbreak. One of the first things our forum will be tackling is how to combat staff stress, not only during a global pandemic but […]
COVID-19 Customer Update
We would like to thank our customers for their continued support during this unprecedented time. We are aiming to provide regular updates of how we are maintaining our ‘interim’ service delivery and continuing to support our customers and these are detailed below. Please remember, that while we are not physically in the office at the […]
Our residents are learning new skills
Self-isolation and social distancing can be a great time to learn new skills, as proven by one of our Lowry Close resident’s, Margaret Whitley. As an avid baker, Margaret regularly bakes sweet treats for her neighbours, aswell as helping to supply the Lowry Close Coffee mornings and LifeTime’s Cake Club. However, she had never baked […]
Important Service Information for Customers
While we have been working hard to sustain a normal service to you over the last few weeks, following the latest Government announcement last night that we should all stay home, we have had to review our services to ensure we safeguard our customers, colleagues, contractors and members of the public, whilst continuing to provide […]
Message to Customers from WHA’s Chief Executive, David Cummins
Watch David’s vlog This has certainly been one of the strangest weeks of my working life. Who would have thought that in such a short time the whole World could have been brought to an almost complete standstill, by a virus? We have always tried to plan for every eventuality, at WHA but we didn’t […]
