A message from our chief executive, David Cummins

04 Dec 2020

2020 presented challenges to us and our customers in ways that we have never experienced before.

As I reflect on this year, I would like to thank our customers, staff and volunteers across Warrington Housing Association, LifeTime and WhiA for their incredible efforts to demonstrate compassion, kindness and community spirit at a time when it has been needed more than ever.

Our vision to “make Warrington a great place to live” has been delivered in ways we would not have imagined at the beginning of 2020. Given all the things we have managed to achieve, I forget sometimes that we are a relatively small organisation – so this a real credit to everyone involved.  

We have made a commitment to grow and, despite the challenges presented by the pandemic, we were proud to open Winbourne Close- where we were able to offer the 11 affordable homes to key workers as a priority – as well progress developments at Delta Crescent and Penketh’s retirement housing scheme. Hopefully much more to come on this in 2021 as we support the wider borough to tackle the affordable housing crisis.

Aside from new developments, we retain our focus on supporting existing customers holistically with the work Stephen Higham leads in relation to money advice – which has proven critical this year for many customers – and Gerry Kiddle’s team’s focus on supporting over 55s through the Lifetime service.

We were also proud to re-launch our retirement living service and announce a flexible partnership approach to ensuring our customers have as many opportunities as possible to live life to the full.

Even during this difficult time, our involved customers have continued to do their bit. This is very important to us and we genuinely appreciate the role that our customer-led scrutiny panel, WHASP, and our wider customer base play in helping to keep us on our toes in terms of the quality and type of service we provide.  

Slightly more mundane, but our new IT system has marked a significant milestone in the way we work.  We’ve worked hard implementing it over the last 6 months or so and it will improve customer access through our portal and will also improve the way we run our “back office” services.  

As we look towards 2021, I hope we can retain the community spirit and team work that has provided hope during this year – while also hoping for a return to normality!

Wishing you a safe and happy festive season,


David Cummins


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR