WHA Invest in IT to Help Support Tenants with Debt Issues

07 May 2019

Warrington Housing Association is piloting a new IT system to help tenants struggling to pay their rent and reduce admin for its staff.

It has invested in RentSense software from Mobysoft to help address issues with debt for tenants, so WHA can support them before they get into too much trouble.

Using algorithms and predictive technology, it is hoped the system will greatly reduce housing officers’ caseload admin enabling them to focus on other tasks.

Niki Stockton, director of operations at Warrington Housing Association, said: “Mobysoft has 10 years of understanding customer behaviour.

“I predict it will increase job satisfaction for our staff. We are bringing in this more efficient system to free up officers so they have time to get out and about and actually talk to tenants.

“It is just the first step in WHA’s investment in more user-friendly IT over the next 18 months.”

The new software went live on 30th April in the WHA offices with staff training, implementation and chocolate cake!


“Thank you so much for your help in getting me set up in my new home” 

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR