WHA Invest in IT to Help Support Tenants with Debt Issues

07 May 2019
News
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Warrington Housing Association is piloting a new IT system to help tenants struggling to pay their rent and reduce admin for its staff.

It has invested in RentSense software from Mobysoft to help address issues with debt for tenants, so WHA can support them before they get into too much trouble.

Using algorithms and predictive technology, it is hoped the system will greatly reduce housing officers’ caseload admin enabling them to focus on other tasks.

Niki Stockton, director of operations at Warrington Housing Association, said: “Mobysoft has 10 years of understanding customer behaviour.

“I predict it will increase job satisfaction for our staff. We are bringing in this more efficient system to free up officers so they have time to get out and about and actually talk to tenants.

“It is just the first step in WHA’s investment in more user-friendly IT over the next 18 months.”

The new software went live on 30th April in the WHA offices with staff training, implementation and chocolate cake!

Testimonials

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”

Barbara, WHA resident

“Warrington Housing Association’s Whia service is great, as it helps people stay in their own home, and this is really complimented by the fact that you are then introduced to their other services like the LifeTime centre – which shows they really care for the community they work in.”

Barry and Lynn

“Our home is in a quiet neighbourhood with lovely neighbours – which makes such a difference. But equally, Warrington Housing Association has always been really helpful”

Patrick and Heather, WHA residents

Warrington Housing Association 

Contact Us

Tel: 01925 246810
Fax: 01925 246814
Email: admin@wha.org.uk

Warrington Housing Association, the Gateway, 89 Sankey Street, Warrington, WA1 1SR

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