Comments and Complaints
We aim to provide a high quality effective and sensitive service to our customers. We realise, however, that sometimes our service could be improved. We welcome any of your general comments, complaints or suggestions because only by letting us know what you think can we improve our services or performance in the future.
So please tell us if you:
- are unhappy about the service you have received from us or the way you have been treated (complaint)
- have received a particularly good service (praise) or
- have an idea about how our services could be better (suggestion)
We treat complaints in the strictest confidence.
The complaints leaflets tells you who can complain, who you can complain to, how long it will take to get a reply, and whether you can receive any compensation.