Scrutiny Panel
Our Scrutiny Panel is Here!
Warrington Housing Association's Scrutiny Panel (WHASP)
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Our Scrutiny Panel has been developed in response to the challenges of service and performance improvment, without regulatory compulsion or inspection.
WHASP is made up of up to 13 residents who play a critical role in making sure our services are delivered to the highest standard and in the way YOU want.
The Panel works closely with our Focus Group, Board and staff, looking at how you, our customer receive and perceive our services. They will also monitor how we are delivering our service standards, making sure we provide high quality services and checking that we use our money wisely, they do this by scrutinising services with reality checks and performance reporting.
There are 3 main reasons for undertaking this scrutiny
- to influence effective business planning
- to meet regulatory requirements and be accoutnable to tenants
- to guide service development, service remodelling and improvements
With effective scrutiny we aim to create opportunities for our tenants to improve the quaility of our services by producing solutions to problems by working together.
Value for money for tenants whose rent pays for services is very important to us, and tenants should be able to ask questions about our performance, identify areas for improvment and influence future services.
WHASP has identified a programme of scrutiny for 2012/13, which includes relet standards and complaints. As reports and recommendations are made these will be made available on this website. Their first recommendations report is now available, dealing with Relet Standards - just click on the link below.
We are committed to supporting and devloping members of WHASP, to assist them with their programme of reviews, empowerment and capacity building.
Who can become a member of the Scrutiny Panel?
Any WHA resident can! We're keen to hear from anyone interested in joining the panel. If you think that you could work as part of a team with other residents or if you fancy a go at interviewing staff then we need YOU!
WHASP members undertake ongoing training to support new members and to help them acheive an independant panel which can make a real difference to the way residents can input into our organisation - and it well look great on your CV!
If you feel you would like to be more involved please contact us
Centre for Public Scrutiny (CfPS)
Is an independant charity which promotes transparent and accountable public services. The CfPS produce guidance and a wide range of reviews and reports as well as information to tell you more about what scrutiny and accountability can do for you
Use our link for more information on the CfPS
